Leading IT solutions consultancy ramsac announces the launch of its new 24/7 IT support service. The new service is designed to give full cover to all clients for all key IT services, seven days a week, 365 days a year.
Robert May, Managing Director of ramsac explained, “IT services are crucial to many modern businesses and organisations and the potential for problems doesn’t just cease when people have gone home or there is a public holiday. Networks can develop faults at any time and the rise of home working and flexible working hours means that support is required at times when traditional IT support departments would not be available. We strongly believe that to give our clients a full support service means that we’re available whenever needed.”
ramsac’s 24/7 IT support is part of the company’s package of total support options which include network management, strategic planning, project management, Business/IT auditing and continuity assurance. May adds, “We constantly strive to deliver the services that meet the evolving needs of our clients and the 24/7 service has been developed to meet the ever-increasing reliance on IT systems and the necessity to maintain key business functions around the clock.”
ramsac has launched a number of other value-add services for clients that help to secure essential business IT systems:
• Phoenix Assist is an extension of ramsac’s IT Continuity Planning service that ensures mission critical infrastructure is in place to enable a business to survive an emergency (such as fire, flood or long-term power failure) and guarantees that a serviced office in a nearby location will be available for one calendar month.
• ramsac’s Serverguard service protects key mission-critical business data by ensuring all relevant data tapes are highly encrypted and routinely retrieved by ramsac’s secure collection service, then stored at a fully secure ‘safe farm’.
• ramsac mobile plus is designed to protect the latest business smartphones (which are one of the fastest IT growth sectors) and enables ramsac’s helpdesk consultants to establish (when authorised), a secure remote connection with its clients’ mobile devices. This link is then used to troubleshoot synchronising issues, set up new email accounts, demonstrate key features, update passwords, upgrade software, or configure mobile office preferences.
For more information on ramsac’s 24/7 support or other services please contact ramsac on: 0844 2251600