ramsac, a leading IT solutions consultancy, today announced the launch of ramsac Server Guard to deliver round-the-clock monitoring of business critical systems. With a secure link to the network, ramsac Server Guard automatically completes a scan of the client’s servers every 15 minutes, reporting any issues to the ramsac helpdesk team, enabling them to resolve potential issues before clients notice any problems.
Managing Director of ramsac Robert May explains, “Traditional IT support waits for the client to log the issue with the helpdesk. This inevitably slows down the process and exacerbates the problem. With ramsac Server Guard we are able to detect and repair problems before clients know they exist, keeping any disruption to the day-to-day business to a minimum.”
Server guard monitoring tools check the following:
- Windows Services - checks any windows service on any server
- Sever Disk Space - a check of disk space levels, with alerts if disk space falls below specified thresholds
- TCP Ports - monitor TCP ports and alerts if specific ports are closed or opened
- Daily Back Up - a daily check that the back up has completed successfully
- Daily Anti Virus Updates - a daily check of anti virus definitions
- Exchange Information Store Size - a check that Exchange data does not exceed thresholds, essential to prevent email down time
- Company Website Availability – a regular check that the website is available
- Disk Growth Rate - a daily check on the growth rate of storage to spot developing problems before they become critical
- Critical Events - an instant alert of critical events reported in the event logs
- Hacker Attempts - watches for anyone trying to gain unauthorised access to a system
"Using the latest remote technology we can quickly establish a connection to our client’s PC or Server, enabling our consultants to solve most issues without the need for a site visit. Server Guard strengthens our offering even further, by proactively preventing problems and network downtime,” adds May.
The ramsac support team provides a single point of contact for any technical query. With a comprehensive database of every network it supports, ramsac consultants are able to respond quickly and efficiently to any problem its clients may encounter.
Server Guard is the latest addition to ramsac’s range of remote helpdesk support services that ensure the mission critical systems of SME’s remain fully operational for longer. It adds to an already well-proven support offering that provide clients with affordable, reliable, proactive and non-invasive support for their systems.