ramsac, a leading IT solutions consultancy, today announced impressive results recorded in its annual client satisfaction survey. The poll was conducted across its client-base of over 200 UK SME companies at the end of 2005. The results reflect an excellent year of sales and service growth for ramsac and a promising beginning to 2006.
Results of the ramsac customer survey:
- 97% of ramsac customers rated their overall experience of dealing with ramsac as excellent or good.
- 96% of ramsac customers stated that ramsac has had a positive impact on their IT systems throughout 2005.
- 94% of ramsac customers said that they would recommend ramsac to other companies looking to outsource their IT function.
- 100% of ramsac customers rated the ramsac support team as being highly professional.
- 94% of ramsac customers rated ramsac’s support response time as being excellent.
Central Services Director for Chase, the Guildford based children’s charity, Bill Davis, endorses the results of the survey, stating, “ramsac has a practical and honest approach to our IT requirements. They listen to our needs and are adept at explaining technology in simple terms. Overall the service and customer service that we receive from ramsac is exceptional.”
ramsac provides a wide range of outsourced IT services to companies, charities and the public sector. Its suite of solutions includes helpdesk support, network health checks, on-site engineering, security audits, project management, IT human resources, support and technology migration planning and implementation. ramsac is committed to providing excellence in client service and maintains a 93% client retention rate. ramsac is an ISO 9001 Quality Approved firm, a Microsoft Certified Partner and an accredited Investor in People.
Managing Director at ramsac, Robert May, comments on the results, “It is testament to the hard work of the whole team that we have recorded such high client satisfaction figures whilst continuing to grow our client-base. We place strong emphasis on delivering quality, and proactive solutions for our clients.”
May continues, “We strive to achieve excellent working client relationships by dedicating a team of named individuals to every client, this guarantees that our clients are always able to speak with someone that understands their specific IT requirements.”
ramsac will use the statistics from the survey as a benchmark to further improve it’s service throughout 2006. May concludes, “Our aim is to make IT simple and to take the headache out of IT thus allowing our clients to focus on their own core business activities.”