ramsac, a leading IT solutions consultancy based in Godalming, Surrey, today announced that MSE Property, one of the leading independent chartered surveyors and estate agents in the South of England, has appointed the IT outsourcing consultancy to provide, manage and develop its IT infrastructure.
MSE has been assigned a dedicated IT manager from ramsac, who makes scheduled visits to the company once or twice a month to administer upgrades, manage software licenses and troubleshoot any issues. In addition, a dedicated IT director who understands MSE’s current business challenges and objectives in order to offer guidance regarding how IT can help to overcome and achieve them.
Meldrum Salter Edgley (MSE) was founded in 1889 and is a growing business with 40 employees catering for residential and commercial clients across four sites - the head office in Guildford, a second office also in the town and two offices located in Cranleigh and Godalming. “We have always been committed to providing the team with the latest information technology available to us, in order to provide our clients with the most efficient and effective service,” comments Senior Partner at MSE, Michael Ginsberg. “Our technology requirement is comparable to businesses much larger than ourselves, yet we have never been able to justify the costs of employing a full time IT manager. In light of this we decided to seek out an alternative approach to managing our IT needs.”
ramsac specified, installed and now maintains all of the IT hardware, much of the software, as well as the internal processes (such as an efficient data backup strategy) that the company needs to ensure that it continues to deliver the quality-of-service clients expect from the longest established firm of Chartered Surveyors in the region.
ramsac now manages 50 devices across a four-site Windows-based IT network for MSE Property. The majority of the software including all Microsoft applications (ramsac is a Gold Certified Microsoft Partner) are also supported by ramsac.
MSE Property also uses specialist software such as Propman, dezrez and Sage who all provide individual service and support, however Mr Ginsberg cites one particular issue with a system upgrade that ramsac was also able to resolve. “We use Propman software as our property management application and when an upgrade is required it can be a complex process. However, ramsac took full responsibility for the upgrade and ensured it ran smoothly, without causing any disruption to our day-to-day business.”
Robert May, ramsac’s Managing Director said, “ramsac takes a hands-on and proactive approach with the ongoing maintenance of the sites and the development of MSE’s IT infrastructure to ensure that it continues to be aligned with the business needs of the company.”
Mr Ginsberg concludes, “ramsac is one of the innovators in the provision of outsourced IT support services to businesses in the South East. We have complete trust in the team at ramsac to take care of our IT needs. They provide a confident, efficient and friendly service and have always risen to the challenge whenever we have needed them to. It is fair to say that ramsac is our IT department”