The ramsac team have shared one commitment for the last 20 years, we all commit to Making IT Simple.
To assist us in this vision, our staff have all pledged to our ‘Power of One’ programme, which focuses the team on the things that they can each do to make your interaction with us as smooth as possible. Our 7 point plan applies to both our technical and administrative teams, and all staff are reviewed against the Power of One goals as part of their three monthly personal development review.
In short, our staff are all tasked with:
- Communicating with customers in a manner that is clear, regular and professional
- Delivering on their promises
- Paying attention to the detail
- Having a ‘can do’ attitude
- Going the extra mile
- Planning ahead
- Asking a more senior colleague for help if they can’t assist you efficiently
Measuring how we are doing against our vision is absolutely key to us, and the delivery of great service is the only bonus scheme that our staff take part in. To this end, we invite you to feedback on your experiences of working with a ramsac colleague, please click here to give us some instant opinions – our form will take less than a minute to complete.