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IT support services

Always there for you, our experienced and dedicated teams provide pro-active, no nonsense managed IT support services for your business.

IT support services.

Whether you would like ramsac to provide your full IT support function or work with your existing IT department to pick up any slack, you will find our service professional, efficient and indispensable.

IT managers can be expected to be master of IT strategy one minute, and the person that drops everything to fix a printer the next. With ramsac onside, your IT team can focus on their core duties, with our experts taking care of the rest.

24 hour IT support service.

SLA backed, jargon-free
24-hour assistance

We provide IT support you can count on, delivered by our fast, efficient and friendly team of experts. Our support service includes:

  • Managed IT support, including 24/7 server and workstation monitoring
  • Instant access to a UK based technical advisor, not a team of call handlers or contractors
  • Jargon-free, friendly advice available 24 hours a day
  • Qualified IT professionals with certifications in products including Microsoft, Citrix, Apple, Dell, HP, VMware, Veeam
  • Remote access help – we take control of your PC and show you, live, how to fix your problem
  • Regular onsite time with a dedicated IT manager
  • Regular strategic input and help with IT decision making
  • A fixed monthly cost with no hidden extras – call as often as you like and speak to a technician for as long as you need to, without the fear of invoices to follow
  • A secure web portal where you can monitor, review, update and report on all of the work we are completing for you
CryoLife Europa Case Study

See how we've made IT simple for the team at CryoLife Europa. 

Watch now
Technical IT support.

IT support for in-house IT teams

Additional resources & specific expertise to plug in house skills gaps

Access the precise service or area of expertise you need, exactly when you need it, without having to recruit a sixty-strong team of engineers. Select from a menu of options including:

  • Senior Microsoft Consultants – to support with specific knowledge around projects, upgrades or technology areas such as Exchange, HyperV, Office365 or cloud services
  • VMWare & Citrix Expertise – planning, implementation or ongoing management of specific technology areas
  • Information security consultants – independent advice around data protection and system integrity
  • Unified communications – help with phone systems, Skype for Business and VOIP
  • Project planning – independent counsel to support your project planning, a sounding board for your ideas or a peer review before a project goes live
  • Additional resource – extra help during busy periods or specific projects
  • Spreading the risk – an additional part time member of your team, who can be available if ever you can’t be
  • An independent audit – a peer review of infrastructure to help highlight potential future development or areas of business risk
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Got questions?

Book a free consultation with one of our experts and have all your IT support questions answered. No hard sell and no obligation, just a helpful conversation, we promise.

Get in touch