Culture and values are not just buzzwords for ramsac. Whether you’re speaking to your relationship manager, your technical lead, your remote support team or raising a query with our operations and finance team, you will receive exceptional service that reflects our core culture.
We strive to always perform at the top of our game, always work to uphold and advance your IT strategy, and always give the best advice we possibly can – absolutely impartial and never just what we believe you want to hear.
Our values are united in the twin commitments made by our staff – joining our mission to make IT simple and signing on to our “i am ramsac” commitment.
We provide consistently excellent service and communication. We always deliver on our promises.
We are friendly and easy to talk to, using language that is easily understood. We help others willingly.
We are enthusiastic, willing and determined to achieve success, both personally and professionally.
We are well trained and knowledgeable – masters of our trade.
We work with the utmost flexibility to meet our customers’ needs. We are never constrained by policy or procedure.
We are loyal and willing to give over our time and energy. We always look for ways to go the extra mile for our customers.
As we’ve grown over the last 23 years, it’s been vital to ensure that all new members of the ramsac family properly understand and become a part of our culture. Our culture book provides an insight into how we work to any new employee, prospective employee, client, or partner
ramsac has a specific approach to customer service and our fundamental focus is on always making IT simple for our customers. “Take me to the cauliflower” has become a phrase that both embodies what we do, and also allows anyone to challenge another colleague if they think they could be doing more.
In this video Robert May, managing director at ramsac explains the concept of "Take me to the cauliflower" at the canalys channel forum in Venice.
We'd love to talk to you about your specific IT needs, and we'd be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.