If you are using a traditional ‘PBX’ type of telephone system, you are only too aware of the frustrations of playing long games of ‘telephone tag’ with missed calls and voicemails. As your business has developed, you’ve perhaps wanted to add additional functionality, such as voice mail, call handling systems or links to databases of client phone numbers, only to find this a clunky process if indeed, it’s available at all.
Although your current system may have proved to be highly reliable, there is little redundancy. If there is a failure it will usually take down the entire system and because it will probably be based on chassis and cards, it will be dependent on spares and support. Systems are phased out and eventually become unsupportable, which may mean you are now faced with a system that is working perfectly, but can no longer be upgraded or expanded.
The benefits of a Unified Communications solution
Our Unified Communications solutions are modular so can be extended and upgraded without needing to replace the original equipment.
Efficiency can be improved across the business by introducing a Unified Communications system. Staff will spend less time playing ‘telephone tag’ with colleagues, as they can see their availability before picking up the phone. Customer satisfaction can be improved by faster and more efficient handling of inbound calls.
Unified Communications systems can be more reliable due to their modular nature, the whole system can be made completely resilient, able to cope with the failure of any piece of hardware with the addition of just one more component.
All members of staff have a single telephone extension number that follows them whichever phone they are logged into in the office, if they are out of the office it is automatically directed to their mobile or their home office phone, so colleagues don’t need to think about where the worker may be, they just call their extension and let the Unified Communications system do the work.