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About us

A culture of independent excellence, focused on secure, reliable IT experiences

Having the right team is incredibly important to us. All ramsac services are delivered by our own full time technical experts. We don’t subcontract work, so we can tightly manage and control the quality standards we strive for.

We select candidates not only for their technical experience, but also for their ability to understand the structure and culture of our clients’ organisations, and to explain technical solutions and issues in jargon-free language.

We are proud of our awards and accreditations, but we believe the following things are what really make us stand out from the crowd: IT support with exceptional customer service.

Independent IT infrastructure consultancy

You will never deal with a salesperson at ramsac – your account manager is not paid commission. This means they are not focused on quick wins, but rather building trusted long term relationships. Whilst we have partnerships with major industry vendors, we have always remained impartial, we believe in recommending the right tool for the right job, not trying to shoehorn a technology in to a space it doesn’t really fit.

We are committed to long term relationships. That starts with our staff – we set out to be the best employer we can be, because we know that happy people, who are constantly being trained and developed, stay with us for a long time, and that means that our clients get a consistent service from professionals at the top of their game. We are also passionate about long term relationships with customers. We have a portfolio of clients that have been outsourcing to us for over twenty years. We think that’s pretty special. We are delighted that so many of our clients have also become our friends.

IT careers

Our culture

As we’ve grown over nearly 30 years, it’s been vital to ensure that all new members of the ramsac family properly understand and become a part of our culture. Our culture book provides an insight into how we work to any new employee, prospective employee, client, or partner.

IT strategy expertise

We add greatest value when involved in your planning and decision making, enabling us to provide considered long terms solutions to help drive your organisation forward. So our job is not to simply supply, install and support technology – we also help you ensure your IT is enabling you to be more efficient, secure and resilient.

Accreditations

ramsac are proud of our core industry accreditations, which include being a Microsoft Gold Partner, Gold Dell Partner, Silver Citrix Partner, VM Ware Solution Provider, Silver Sophos Partner, Microsoft Education Specialist and Silver SonicWALL Partner.

Award winning IT suppliers

We have consistently been in MSP Mentor’s top 50 IT service providers in the EMEA (Europe, Middle East and Africa) region, and we received a 100% customer satisfaction rating in a survey of EMEA Microsoft Gold Partners. ramsac is an ISO 9001 certified firm and an accredited Investor in People.

We have also won numerous business awards, covering areas such as training and development, customer service, marketing and apprenticeships, most recently being named as Surrey and Hampshire’s Business of the Year.

However, we are most proud of our customer loyalty record – we maintain a consistently customer retention rate as a direct result of our strategically led, service driven approach to IT.

How can we help you?

We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.

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