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Technical Consultant

You will lead technical projects, drive your clients forward and ensure their environments are kept secure and maintained for best practices.

Technical Consultant recruitment information pack

For more information on the Technical Consultant role and working for ramsac download our recruitment pack, If you are interested in joining the ramsac family please get in touch

Download recruitment pack Apply now

Why your job is important to us.

We are “at the heart of IT” for all our customers, and as a Technical Consultant, you are the face of our business, and the person that is responsible for ensuring that clients environments run smoothly and securely! Your job is to be proactive, professional and friendly – working on projects, rolling out new solutions, planning and delivering upgrades, migrations and new networks, pulling together third parties and other ramsac specialists and being the client’s part time IT manager. The feeling you leave the client with after your interaction will often form that clients whole opinion of our firm. To our clients, you are ramsac!

Technical brilliance

You will spend much of your time out with our clients, most of whom are based in London or the South East of England.

On a day to day basis you will:

Manage your own portfolio of ramsac clients – leading, securing and maintaining their environment or fitting in as a specialist member of their own in house team
Visit client sites for regular maintenance visits, project delivery or in the event of an emergency
Work with new technology and deal with a variety of clients and environments
Create detailed planning reports and work with ramsac colleagues to deliver successful projects within budget and agreed timeframes
Complete audits and health checks for prospective business
Work closely with our Relationship Team to help our clients make the right decisions
Assist our remote support team with escalated support requests
Work with new, or non-contracted clients to scope large pieces of work
Work with the Head of Technical Services to rollout new products and services
Support your colleagues across the business when they need help

Inspire us

We want to be known as the most ‘can do’ well polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ – their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?

What’s really important to us

As well as being strong in technical disciplines, we expect the following from all colleagues:

Providing clear and concise communication in both written and verbal form, without using jargon
Being self-motivated and initiative driven and thinking outside the box
Planning your workload, being prepared and meeting deadlines
Always putting the customer first
Dealing with things as they happen, and being flexible with anomalies
Being a reliable member of the team
Instilling confidence in your approach both with colleagues and clients alike
Being passionate about current technologies; always pushing yourself and the company forward
Having a can do attitude, and persevering to get the job done
Maintaining a professional approach at all times
Maintaining a level-head, keeping calm under pressure and appreciating the bigger picture

The icing on the cake:

Tech certifications in the Microsoft 365 platform, Microsoft Server, Hyper-V or VMWare
Experience in a multi client environment

If you are interested in joining the ramsac family please get in touch

Apply now

Registration No. 26980136

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ramsac ltd – IT Support & Managed Services

5.0

GBH Law

11:29 22 May 20

Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington

The HR Services Partnership

17:59 16 Jan 20

We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!

Zoe Brooks

13:02 16 Jan 20

Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!

Sarah-Jane Calloway

16:02 06 Jan 20

Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!

Luke Hoey

14:20 07 Nov 19

Always very helpful and will work hard to resolve any issues you have.

Richard Renson

16:54 10 Dec 18

Great, helpful IT Kings and Queens

Andrew Worth

12:37 30 Aug 18

fine bunch

Colin Warner

08:46 06 Dec 17

Excellent managed service provider.

Selom B

11:58 10 Dec 16

First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!

Ian Windle - Inspiring Leadership

08:53 04 Jul 16

Great IT business, with a powerful management team. Could not recommend them more highly.

Patrick O'Luanaigh

10:55 01 Jul 16

A truly fantastic IT support company - I can't speak highly enough about them.

Sarah Whitemore

11:59 20 Jun 16

I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.

Jonathan Richards

12:14 31 May 16

I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.

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Technical Consultant