Contact Support

If you are an existing client to get support call us on:

+44 (0)1483 412 042

OR

Login to the portal

Support portal

If you've been given a 6-digit support code

click here

Not an existing customer?

Contact us

Introducing ramsac’s customer portal

The ramsac customer portal has two primary areas

Support cases

Users are able to manage their existing support calls and check for updates on them, there is also the functionality to log new calls and primary contacts can manage and report on tickets for all users across their organisation.

Site visit tasks

Users can see the status of all site visit tickets, add new tickets and manage existing ones, it is particularly useful for viewing tasks ahead of a site visit with the option to add more tasks as required. As with the support cases, primary contacts can manage and report on tickets for all users across their organisation.
The system is fully integrated into our service level agreement and case management structure and is designed to be as responsive as emailing support.

We have created PDF instructions and a video to demonstrate how to access and use the portal.

 

Download customer portal instructions
Registration No. 26980136
Terms and Conditions | Privacy Notice
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
See All Reviews
© 2019 ramsac. All rights reserved.