Posted on June 8, 2020 by Louise Howland
Businesses all over the world are moving over to Microsoft’s Office 365 software, which comes with a range of functionalities and advantages. While it has been designed as an extremely user-friendly application, like any software, Office 365 does sometimes present its users with problems. When issues occur, Microsoft has a direct support line where users can seek advice, however, this is not always effective for problems that are not deemed ‘critical’. Find out more about gaining Office 365 business support.
Microsoft Office 365 account holders have access to direct support from Office 365 via email and telephone. There is also the option to contact Microsoft online with issues.
Some customers find this support system to be inefficient, however, because Microsoft only offers a response time for problems that are considered ‘critical’. That is; an issue that prevents access to services for multiple Office 365 users.
Instead of talking to Office 365 users about more minor problems, Microsoft offers a wealth of online advice and training resources. These include user guides and information about all the Office 365 applications:
There is also information about payments and billing, troubleshooting installation, and an FAQs section.
While Microsoft Office does offer some level of support, many companies that use Office 365 find that their staff need assistance with day-to-day issues, that would not be considered critical.
Small to medium-sized businesses using the Microsoft Office 365 suite may encounter problems if they only have a small, in-house IT team, or indeed no team at all, because of the limited support available from Microsoft.
Without substantial knowledge of the Microsoft software, it can be difficult to solve what might be considered by Microsoft as ‘minor’ problems. If your company has no access to the information needed, individuals are likely to be left searching for answers online, which may result in hours of lost time.
This problem can be avoided by outsourcing your IT, however. Among the many benefits of outsourcing IT is the fact that your teams will consistently have access to the expertise needed to solve issues. In the case of Office 365, an external IT company will have a thorough understanding of the platform, and therefore be well-equipped to offer advice and put fixes in place.
At ramsac we deal with around 3,000 IT help tickets per month, and the majority of these are about:
Our customers that use Office 365 rely on our support to keep their business in full operation every day. Instead of having a member of staff out of action because they are having problems logging into Office 365, they get in touch so that we can solve the problem as quickly as possible.
We find that what causes stress for users most often isn’t that the Office 365 platform has failed, it’s that they can’t work because they are struggling to log in, or every time they open Word it crashes, or they’ve lost a document they’ve spent days working on. We deal with these issues that are ‘non-critical’ for Microsoft but are absolutely critical for the person affected.
The beauty of Office 365 is in its vast array of uses. Microsoft Teams facilitates easy communication and collaboration, OneDrive offers cloud-based data storage, and OneNote boasts a number of helpful notepad style features. While, like any software, it is not 100% devoid of issues, its user-friendliness and compatible applications have gained it popularity across the business world. Get in touch for further information and advice about migrating your company over to Office 365.