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Office 365 Business Support

Businesses all over the world are moving over to Microsoft’s Office 365 software, which comes with a range of functionalities and advantages. While it has been designed as an extremely user-friendly application, like any software, Office 365 does sometimes present its users with problems. When issues occur, Microsoft has a direct support line where users can seek advice, however, this is not always effective for problems that are not deemed ‘critical’. Find out more about gaining Office 365 business support.

Microsoft 365 Business Support

Microsoft Office 365 account holders have access to direct support from Office 365 via email and telephone. There is also the option to contact Microsoft online with issues.

Some customers find this support system to be inefficient, however, because Microsoft only offers a response time for problems that are considered ‘critical’. That is; an issue that prevents access to services for multiple Office 365 users.

Microsoft Training Resources

Instead of talking to Office 365 users about more minor problems, Microsoft offers a wealth of online advice and training resources. These include user guides and information about all the Office 365 applications:

  • Outlook
  • OneDrive
  • Word
  • Excel
  • PowerPoint
  • OneNote
  • SharePoint
  • Microsoft Teams

There is also information about payments and billing, troubleshooting installation, and an FAQs section.

Benefits of IT Outsourcing

While Microsoft Office does offer some level of support, many companies that use Office 365 find that their staff need assistance with day-to-day issues, that would not be considered critical.

Small to medium-sized businesses using the Microsoft Office 365 suite may encounter problems if they only have a small, in-house IT team, or indeed no team at all, because of the limited support available from Microsoft.

Without substantial knowledge of the Microsoft software, it can be difficult to solve what might be considered by Microsoft as ‘minor’ problems. If your company has no access to the information needed, individuals are likely to be left searching for answers online, which may result in hours of lost time.

This problem can be avoided by outsourcing your IT, however. Among the many benefits of outsourcing IT is the fact that your teams will consistently have access to the expertise needed to solve issues. In the case of Office 365, an external IT company will have a thorough understanding of the platform, and therefore be well-equipped to offer advice and put fixes in place.

Office 365 Business Support from ramsac

At ramsac we deal with around 3,000 IT help tickets per month, and the majority of these are about:

  • Help using applications
  • Changes to how applications work
  • Forgotten passwords
  • Setting up new users
  • Removing access for employees who have left

Our customers that use Office 365 rely on our support to keep their business in full operation every day. Instead of having a member of staff out of action because they are having problems logging into Office 365, they get in touch so that we can solve the problem as quickly as possible. 

We find that what causes stress for users most often isn’t that the Office 365 platform has failed, it’s that they can’t work because they are struggling to log in, or every time they open Word it crashes, or they’ve lost a document they’ve spent days working on. We deal with these issues that are ‘non-critical’ for Microsoft but are absolutely critical for the person affected.


The beauty of Office 365 is in its vast array of uses. Microsoft Teams facilitates easy communication and collaboration, OneDrive offers cloud-based data storage, and OneNote boasts a number of helpful notepad style features. While, like any software, it is not 100% devoid of issues, its user-friendliness and compatible applications have gained it popularity across the business world. Get in touch for further information and advice about migrating your company over to Office 365.

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11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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