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ramsac support cover Christmas and New Year 2019

We would like to take this opportunity to wish all our customers a merry Christmas and a Happy New Year, we look forward to seeing you in 2020.

 

Order Processing

In order to guarantee pre-Christmas delivery, orders for hardware and software need to be placed by 17:00 on Wednesday 18th December. This includes orders for any licences, maintenance or software renewals that fall due before the end of December.

 

New User Requests

Please note that if you have new users starting between Christmas and New Year, you should notify us of that request by the 20th December at 12:00.

 

Office and Support arrangements

Our office and the support helpdesk will close at 2 pm on Tuesday 24th December, in the period between Christmas and New Year, we will be operating a skeleton staff across most teams, returning to ‘business as usual’ at 08:00 on Thursday 2nd January 2020

ramsac support customers can access technical assistance as follows:

24/7 contract holders can access support across the whole festive period, with the exception of Christmas day.*

Standard Hours support contract customers can access the helpdesk from 09.00 to 17.30 on the 27th, 30th and 31st December only.

*All days apart from the 27, 30th and 31st December will count as ‘out of hours’ and will be subject to the normal access terms. You will need to use your dedicated support number to access support during out of hours periods, as the standard ramsac numbers will not be manned during these times.

If you would like to upgrade to 24-hour support for the festive period, please speak to your ramsac relationship manager by the 15th December so that appropriate arrangements can be made to temporarily upgrade your service agreement.

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Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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