Posted on December 11, 2020 by Louise Howland
In order to guarantee pre-Christmas delivery, orders for hardware and software need to be placed by 17:00 on Wednesday 16th December. This includes orders for any licences, maintenance or software renewals that fall due before the end of December.
Please note that if you have new users starting between Christmas and New Year, you should notify us of that request by the 21st December at 12:00.
Our office and the support helpdesk will close at 5pm on Thursday 24th December, in the period between Christmas and New Year, we will be operating a skeleton staff across most teams, returning to ‘business as usual’ at 08am on Monday 4th January 2021
ramsac support customers can access technical assistance as follows:
24/7 contract holders can access support across the whole festive period, with the exception of Christmas day.*
Standard Hours support contract customers can access the helpdesk from 09.00 to 17.30 on the 29th, 30th and 31st December only.
*All days apart from the 29, 30th and 31st December will count as ‘out of hours’ and will be subject to the normal access terms. You will need to use your dedicated support number to access support during out of hours periods, as the standard ramsac numbers will not be manned during these times.
If you would like to upgrade to 24-hour support for the festive period, please speak to your ramsac relationship manager by the 15th December so that appropriate arrangements can be made to temporarily upgrade your service agreement.