Today, IT solutions are much more powerful and stable than ever before, enabling businesses to achieve far greater feats with significantly less hardware. We understand that for many organisations, the availability of more sophisticated IT solutions will significantly improve efficiency and productivity. However, as the power of IT increases and the available solutions become more complex, many IT strategies will require greater levels of support.
Our team of dedicated professionals have the experience and knowledge to keep your critical infrastructure operating at its optimum levels. That is why more and more businesses are choosing ramsac to support, maintain and develop their use of IT.
For almost 30 years, ramsac has been helping businesses of all shapes, sizes and industries to get the very best out of their IT architecture. This vast industry experience has helped us to understand that every organisation is unique and therefore requires an individual solution. With our IT support and management provision your business can pick and choose from our range of services, to ensure that you only receive the support you need, when you need it. This includes:
At ramsac, we believe that great customer service is integral to your businesses success, so once a solution has been installed, we will ensure continuity by offering a full IT management service. This will include site visits from a dedicated network consultant at pre-determined intervals, as well as a full remote IT support help desk available 24-hours-a-day.
We also provide a strategic IT planning services to consult, advise and help your business make the right value judgments at times of change or growth – such as moving office, merger or acquisition. This strategic service begins with an initial IT audit to provide a benchmark upon which future judgments can be based. If a major change of IT infrastructure is recommended, ramsac will then act as project manager to cover all aspects of the new network installation.
“Emerging Communications originally had ad-hoc IT support in place, but as we were growing very quickly, we needed a dedicated helpdesk style IT support service and chose ramsac. The helpdesk team are fantastic – friendly, polite, experienced and jargon-free. In addition to fixing our IT issues, they take the time to ask how we are and build a relationship on every call, something we really value at Emerging Communications – it’s these little things that make a big difference. From an organisational perspective, they have a structured way of managing and updating support tickets, so nothing gets missed or forgotten and our Relationship Manager checks in with us from time to time to ensure all is well. We have also benefitted from some of ramsac’s excellent lunch & learn sessions, discussing key topics from security and GDPR to how to get the best out of Office365. If you are looking for an IT support company for your growing business, I cannot recommend ramsac highly enough.”
“ramsac provide a friendly, professional, price-competitive IT service which has helped to keep Land and Water’s IT systems running smoothly for years.”
“ramsac really understand what their customers need, they take the time to find out what their requirements are and they are so thorough. They have great attention to detail, they are efficient, friendly and extremely helpful.”
“IT is crucial to the successful operation of any law firm, it is therefore very important that our IT supplier understands our business and shares our philosophy of excellent client service.”