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COVID-19 Update: Despite Covid-19 it is very much business as usual at ramsac. Our team are working remotely to continue to deliver the industry leading IT support and project work you expect from us. Please get in touch to find out how we can support your business or check out our Covid-19 resources.

Stagestruck

Stagestruck chose ramsac to replace their entire server infrastructure, migrate the organisation to Office 365 and provide a complete IT management solution for IT management and support.

 

  • Who are Stagestruck?

Whether you’re launching a car, holding an AGM or want to help people experience your brand, Stagestruck can help. Based in Hertfordshire and London, they have been creating and delivering World-class events, experiences and communications since 1984. Today, there are over 70 people working there, helping blue-chip clients in a variety of ways: from strategy development to creative concepts; from production management to creating physical environments, films and technology. Stagestruck deliver, from start to finish.

 

  • What prompted the move to ramsac?

Stagestruck is a rapidly growing company, which meant their demands on IT were changing at quite a rate. Stagestruck’s server infrastructure was rapidly needing updating; it was coming to the end of its life-cycle and there was a desire to take advantage of new services available, and to get some strategic advice to design and implement a system to match the current and future demands on the business.

 

  • Why ramsac?

ramsac have spent over 26 years providing managed IT and telecoms solutions, with 24/7 remote support and an impartial, strategically-led approach to a wide variety of organisations. Ben Waller, Operations Director from Stagestruck, explains why they chose to work with ramsac; “We chose ramsac as I liked the well-developed structure that was offered. To have a dedicated technical relationship manager that looks after us as a business and provide high level advice is really useful, also having a dedicated engineer to implement solutions and then to have the levels of remote support offered was very attractive to us.”

 

  • Managing and supporting IT

Stagestruck have subscribed to ramsac’s managed IT service, ‘totalIT’ which provides a fully managed, monitored and supported IT service. ramsac take care of everything from supporting end users with any IT questions, to round the clock system monitoring to proactively spot potential nasties and fix them before they become issues. ramsac allocates regular remote IT admin time to keep on top of patching, updates, back up management, security management, user account admin and all the things that are important, but so often forgotten in an SME environment. ramsac also provides regular onsite time with a dedicated IT manager and strategic input from one of our IT relationship managers. All of this combines to provide Stagestruck with all the skills levels of a full IT department, for a fixed monthly cost.

 

  • An upgraded IT network

Having undertaken a detailed IT health check, ramsac have worked with Stagestruck to replace server infrastructure. One key goal was to improve Stagestruck’s disaster recovery systems, with an aim of reducing the time it would take to recover key services in the event of an entire site loss or server failure. With a rural location and a heavy reliance on very large graphic and video files, it was agreed to maintain many server roles as physical ‘on premise’ servers, but ramsac also helped migrate many services to the cloud, including the migration of emails to Office365.

Discussing the implementation and move to ramsac, Ben Waller commented “Implementation was very good. I expected there to be more issues with the transfer across suppliers but ramsac certainly took the lead in managing the crossover. I felt like ramsac took ownership very quickly and I was comfortable that they were taking a stepped approach. They were very diplomatic and professional throughout this process which for me was very assuring.”

 

  • The benefits

Moving to ramsac and total IT has allowed Stagestruck more flexibility and given them a reduction of risk. Ben Waller commented “Since moving to ramsac we benefit from the much wider knowledge base which is now available to us, increased support, strategic development, reduction of risk and some new friends! We would certainly recommend ramsac to other organisations.”

Ben concludes: “Stagestruck is a fairly informal environment, where our work pressures are due to the incredibly tight deadlines. This impacts the way our IT support needs to be managed. When we have a deadline for a show, everything has to be ready for that moment, there is no going back. Our ramsac consultant got this straight away, he understood our needs and worked with us accordingly. He knows when to be cautious about making changes and which changes can just happen; he has a very good thought process with regards to problem solving; he is always on time, smart, polite. I have a strong working relationship with him and am always happy to see him. Simply put, he inspires confidence and I trust him.”

Contact us to understand how we help Businesses manage their IT
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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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