Posted on October 16, 2018 by Louise Howland
The ramsac customer portal has two primary areas
Users are able to manage their existing support calls and check for updates on them, there is also the functionality to log new calls and primary contacts can manage and report on tickets for all users across their organisation.
Users can see the status of all site visit tickets, add new tickets and manage existing ones, it is particularly useful for viewing tasks ahead of a site visit with the option to add more tasks as required. As with the support cases, primary contacts can manage and report on tickets for all users across their organisation.
The system is fully integrated into our service level agreement and case management structure and is designed to be as responsive as emailing support.
We have created PDF instructions and a video to demonstrate how to access and use the portal.
Download customer portal instructions