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ramsac support cover Christmas and New Year 2018

We would like to take this opportunity to wish all our customers a merry Christmas and a Happy New Year, we look forward to seeing you in 2019.

 

Mince pies are being consumed and Christmas music is playing so the countdown to Christmas is well underway. We hope you have had a successful year. Unfortunately, our IT elves do need some time off during the festive period, so please be aware of our Christmas arrangements as below

 

  • Order processing

In order to guarantee a pre Christmas delivery, orders for hardware and software need to be placed by 5pm on Tuesday 18th December. This includes orders for any licence, maintenance or software renewals that fall due before the end of December.

 

  • New User Requests

Please note that if you have new users starting between Christmas and New Year, you should notify us of that request by the 20th December.

 

  • Office and Support arrangements

Our office and the support helpdesk will close at 5pm on Monday 24th December, in the period between Christmas and New Year, we will be operating a skeleton staff across most teams, returning to ‘business as usual’ at 8am on Wednesday 2nd January 2019.

ramsac support customers can access technical assistance as follows:

  • 24/7 contract holders can access support across the whole festive period, with the exception of Christmas day.*
  • Critical Hours support clients can access support, using their dedicated support contact number from 06.00 on Thursday 27th December through to 23.59 on the 28th December. Critical Hours support will also be available from 09.00 to 18.00, on the 26th, 29th, 30th December and 1st January, There will be no cover on Christmas Day*.
  • Standard Hours support contract customers can access the helpdesk from 09.00 to 17.30 on the 27th, 28th and 31st December only.

*All days apart from the 27, 28th and 31st December will count as ‘out of hours’ and will be subject to the normal access terms. You will need to use your dedicated support number to access support during out of hours periods, as the standard ramsac numbers will not be manned during these times.

 

Thank you for trusting ramsac with your IT support, see you in 2019!
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