Posted on December 10, 2018 by Louise Howland
Mince pies are being consumed and Christmas music is playing so the countdown to Christmas is well underway. We hope you have had a successful year. Unfortunately, our IT elves do need some time off during the festive period, so please be aware of our Christmas arrangements as below
In order to guarantee a pre Christmas delivery, orders for hardware and software need to be placed by 5pm on Tuesday 18th December. This includes orders for any licence, maintenance or software renewals that fall due before the end of December.
Please note that if you have new users starting between Christmas and New Year, you should notify us of that request by the 20th December.
Our office and the support helpdesk will close at 5pm on Monday 24th December, in the period between Christmas and New Year, we will be operating a skeleton staff across most teams, returning to ‘business as usual’ at 8am on Wednesday 2nd January 2019.
ramsac support customers can access technical assistance as follows:
*All days apart from the 27, 28th and 31st December will count as ‘out of hours’ and will be subject to the normal access terms. You will need to use your dedicated support number to access support during out of hours periods, as the standard ramsac numbers will not be manned during these times.