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COVID-19 Update: Despite Covid-19 it is very much business as usual at ramsac. Our team are working remotely to continue to deliver the industry leading IT support and project work you expect from us. Please get in touch to find out how we can support your business or check out our Covid-19 resources.

IT support

Always there for you, our experienced and dedicated teams provide pro-active, no nonsense managed IT support services for your business.

Whether you would like ramsac to provide your full IT support function or work with your existing IT department to pick up any slack, you will find our service professional, efficient and indispensable.
With a structured IT support team, working to business friendly SLAs and providing end users with the option to contact them via phone, email, instant chat or via a web portal, we provide 24 hour, jargon free, caring IT support.

IT support services

We provide IT support you can count on, delivered by our fast, efficient and friendly team of experts. Our support service includes:

  • Managed IT support, including 24/7 server and workstation monitoring
  • Instant access to a UK based technical advisor, not a team of call handlers or contractors
  • Jargon-free, friendly advice available 24 hours a day
  • Qualified IT professionals with certifications in products including Microsoft, Citrix, Apple, Dell, HP, VMware, Veeam
  • Remote access help – we take control of your PC and show you, live, how to fix your problem
  • Regular onsite time with a dedicated IT manager
  • Regular strategic input and help with IT decision making
  • A fixed monthly cost with no hidden extras – call as often as you like and speak to a technician for as long as you need to, without the fear of invoices to follow
  • A secure web portal where you can monitor, review, update and report on all of the work we are completing for you.

IT Support for in-house IT teams

Additional resources & specific expertise to plug in house skills gaps

Access the precise service or area of expertise you need, exactly when you need it, without having to recruit a sixty-strong team of engineers. Select from a menu of options including:

  • Senior Microsoft Consultants – to support with specific knowledge around projects, upgrades or technology areas such as Exchange, HyperV, Office365 or cloud services
  • VMWare & Citrix Expertise – planning, implementation or ongoing management of specific technology areas
  • Information security consultants – independent advice around data protection and system integrity
  • Unified communications – help with phone systems, Skype for Business and VOIP
  • Project planning – independent counsel to support your project planning, a sounding board for your ideas or a peer review before a project goes live
  • Additional resource – extra help during busy periods or specific projects
  • Spreading the risk – an additional part time member of your team, who can be available if ever you can’t be
  • An independent audit – a peer review of infrastructure to help highlight potential future development or areas of business risk

Elaine Graham-Leigh Finance and IT Administrator at The Nuffield Foundation

"It was really clear about 2 minutes into our first meeting with ramsac, we knew they were the right supplier for us. It wasn’t even a question."

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Guy Fisher, Managing Principal, Shipleys LLP

“We trust ramsac as our IT partner, they offer a well-targeted and cost effective alternative to a big in-house team and we would recommend them to any small business with similar IT needs to us.”

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David Rogers IT Manager, LAMP Group Ltd

“At each milestone in our growth ramsac has risen to every challenge we have presented them. We consider their guidance and support to be of intrinsic value and view them more as business partner than a service provider.”

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Bradstock-Smith, The London Smile Clinic

“For the first time we were able to depend upon our IT systems to function without question. The server no longer crashes and it remains switched on 24×7.”

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Tanya Cooper, National Federation Roofing Contractors

“ramsac have always provided a great project team, who attend site and talk through all the requirements of each project, in language I can understand and are really great at keeping me up to date on actions and issues throughout the project.”

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Claire Brown, Cryolife Europa

"The key thing that I find with ramsac is that we’re very busy. Things regularly drop off our radar, ramsac, put them back on the radar."

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How can we help you?

We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.

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