ramsac » Services Overview » IT support

IT support

Always there for you, our experienced and dedicated teams provide pro-active, no nonsense managed IT support services for your business.

Whether you would like ramsac to provide your full IT support function or work with your existing IT department to pick up any slack, you will find our service professional, efficient and indispensable.
With a structured IT support team, working to business friendly SLAs and providing end users with the option to contact them via phone, email, instant chat or via a web portal, we provide 24 hour, jargon free, caring IT support.

IT support services

We provide IT support you can count on, delivered by our fast, efficient and friendly team of experts. Our support service includes:

Managed IT support, including 24/7 server and workstation monitoring
Instant access to a UK based technical advisor, not a team of call handlers or contractors
Jargon-free, friendly advice available 24 hours a day
Qualified IT professionals with certifications in products including Microsoft, Citrix, Apple, Dell, HP, VMware, Veeam
Remote access help – we take control of your PC and show you, live, how to fix your problem
Regular onsite time with a dedicated IT manager
Regular strategic input and help with IT decision making
A fixed monthly cost with no hidden extras – call as often as you like and speak to a technician for as long as you need to, without the fear of invoices to follow
A secure web portal where you can monitor, review, update and report on all of the work we are completing for you.

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IT Support for in-house IT teams

Additional resources & specific expertise to plug in house skills gaps

Access the precise service or area of expertise you need, exactly when you need it, without having to recruit a sixty-strong team of engineers. Select from a menu of options including:

Senior Microsoft Consultants – to support with specific knowledge around projects, upgrades or technology areas such as Exchange, HyperV, Office365 or cloud services
VMWare & Citrix Expertise – planning, implementation or ongoing management of specific technology areas
Information security consultants – independent advice around data protection and system integrity

Unified communications – help with phone systems, Skype for Business and VOIP
Project planning – independent counsel to support your project planning, a sounding board for your ideas or a peer review before a project goes live
Additional resource – extra help during busy periods or specific projects
Spreading the risk – an additional part time member of your team, who can be available if ever you can’t be
An independent audit – a peer review of infrastructure to help highlight potential future development or areas of business risk

Elaine Graham-Leigh Finance and IT Administrator at The Nuffield Foundation

"It was really clear about 2 minutes into our first meeting with ramsac, we knew they were the right supplier for us. It wasn’t even a question."

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Guy Fisher, Managing Principal, Shipleys LLP

“We trust ramsac as our IT partner, they offer a well-targeted and cost effective alternative to a big in-house team and we would recommend them to any small business with similar IT needs to us.”

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David Rogers IT Manager, LAMP Group Ltd

“At each milestone in our growth ramsac has risen to every challenge we have presented them. We consider their guidance and support to be of intrinsic value and view them more as business partner than a service provider.”

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Bradstock-Smith, The London Smile Clinic

“For the first time we were able to depend upon our IT systems to function without question. The server no longer crashes and it remains switched on 24×7.”

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Tanya Cooper, National Federation Roofing Contractors

“ramsac have always provided a great project team, who attend site and talk through all the requirements of each project, in language I can understand and are really great at keeping me up to date on actions and issues throughout the project.”

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Claire Brown, Cryolife Europa

"The key thing that I find with ramsac is that we’re very busy. Things regularly drop off our radar, ramsac, put them back on the radar."

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How can we help you?

We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.

Get in touch

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ramsac ltd – IT Support & Managed Services

5.0

GBH Law

11:29 22 May 20

Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington

The HR Services Partnership

17:59 16 Jan 20

We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!

Zoe Brooks

13:02 16 Jan 20

Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!

Sarah-Jane Calloway

16:02 06 Jan 20

Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!

Luke Hoey

14:20 07 Nov 19

Always very helpful and will work hard to resolve any issues you have.

Richard Renson

16:54 10 Dec 18

Great, helpful IT Kings and Queens

Andrew Worth

12:37 30 Aug 18

fine bunch

Colin Warner

08:46 06 Dec 17

Excellent managed service provider.

Selom B

11:58 10 Dec 16

First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!

Ian Windle - Inspiring Leadership

08:53 04 Jul 16

Great IT business, with a powerful management team. Could not recommend them more highly.

Patrick O'Luanaigh

10:55 01 Jul 16

A truly fantastic IT support company - I can't speak highly enough about them.

Sarah Whitemore

11:59 20 Jun 16

I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.

Jonathan Richards

12:14 31 May 16

I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.

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IT support

IT support services

Ensure your IT is at its strongest.

IT Support for in-house IT teams

Elaine Graham-Leigh Finance and IT Administrator at The Nuffield Foundation

Guy Fisher, Managing Principal, Shipleys LLP

David Rogers IT Manager, LAMP Group Ltd

Bradstock-Smith, The London Smile Clinic

Tanya Cooper, National Federation Roofing Contractors

Claire Brown, Cryolife Europa

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