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1st Line Support Consultant

You will provide professional, jargon free remote assistance to our clients.

About ramsac

Why your job is important to us.

We promise our clients that we will ‘make IT simple.’ For most clients their most frequent interaction with us, is through our remote helpdesk service. Clients contact support at a moment of personal stress – they are busy hardworking folk who can’t get something to work, and we can all empathise with that feeling! Your job is to be proactive, professional and friendly – fixing their issue, preventing it from happening again, making them feel calm and confident in your ability, and making sure that the client feels well communicated with, in a manner that hasn’t made them feel silly for calling in the first place! The feeling you leave the client with after your call, will often form that clients whole opinion of our firm. To our clients, you are ramsac!

Wow, that’s refreshing!

Clients tell us its our personable, proactive approach that really makes a difference.

On a day to day basis you will:

  • Help our clients with any tech question they need to raise, by phone, web or email.
  • Deal with a wide variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged!
  • Manage your own case load, answer issues within a defined SLA, escalate calls within our 1st, 2nd and 3rd line tiers, and liaise with third parties to find a speedy resolution to client’s issues.
  • Research issues for which you don’t have an immediate answer.
  • Work alongside the wider ramsac team, to manage client issues that might need input from other stakeholders.

About you

Inspire us

We want to be known as the most ‘can do’ well polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?

What’s really important to us

  • Experience of working in a professional IT team or service provider
  • The ability to be self motivated and highly organised
  • The ability to keep it simple – no one’s impressed with jargon that only serves to belittle the end user.
  • Experience of dealing with a wide range of tech products, from PC to server, printer to firewall, Operating System to Security software.
  • The ability to remain calm and to make clients feel that they are the most important person on the planet!

The icing on the cake:

  • Experience in a multi client tech support environment
  • Microsoft or Citrix support qualifications

Technical skills

A broad range of technical skills are required for this role, and training will be provided for any areas where you don’t have strong knowledge.

The following skills would be a particular advantage…

  • Windows Server Operating Systems
  • Windows Desktop Operating Systems
  • Microsoft Office 365
  • Hosted and Cloud services
  • MS Exchange Server
  • Anti Virus/Anti Malware Software
  • Back Up Software and Hardware
  • Server and Desktop Hardware
  • IP Networking and Routing
  • Firewalls
  • MS SQL

If you are interested in joining the ramsac family please get in touch

Apply now
Registration No. 26980136
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Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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