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COVID-19 Update: Despite Covid-19 it is very much business as usual at ramsac. Our team are working remotely to continue to deliver the industry leading IT support and project work you expect from us. Please get in touch to find out how we can support your business or check out our Covid-19 resources.

Technical Engineer

You will provide remote and onsite technical services to our clients

About ramsac

Why your job is important to us.

We promise our clients that we will ‘make IT simple.’ Dealing with people on a daily basis, you’re the person that really helps our clients to enjoy the ‘stress-free’ feeling about IT that we promise. Your job is to be proactive, professional and friendly – working on projects, rolling out new solutions, remotely supporting and managing their infrastructure, fixing their issues (and preventing them from happening again), making them feel calm and confident in your ability, and making sure that the client feels well communicated with at all times. The feeling you leave the client with after your interaction will often form that client’s whole opinion of our company. To our clients, you are ramsac!

Technical variety

This role will be split primarily between remote work from our office and with some onsite work with clients across London and the South East.

On a day to day basis you will:

  • Be responsible for the remote monitoring of client networks
  • Work alongside consultants on client projects, including office moves, network upgrades and roll outs of new hardware, software and cloud services
  • Visit clients for both planned and emergency technical work
  • Assist our remote support team with third line and escalated support requests
  • Maintain and develop your technical skill set to ensure that our solutions remain at the cutting edge
  • Take part in planning work and produce written reports for clients

About you

Inspire us

We want to be known as the most ‘can do’ well polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ – their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?

What’s really important to us

  • The ability to be self motivated and highly organised
  • A beady eye when it comes to details
  • The ability to be logical and solve problems with grit and determination
  • A desire to develop your own skill set at any given opportunity
  • Experience of working in a professional IT team or service provider
  • The ability to keep it simple – no one’s impressed with jargon that only serves to belittle the end user
  • Experience of dealing with a wide range of tech products, from PCs to servers, printers to firewalls, operating systems to security software
  • The ability to remain calm and to make clients feel that they are the most important person on the planet!

The icing on the cake:

  •  Tech certifications in Microsoft Server, Office 365, VMWare, Citrix, or Veeam

If you are interested in joining the ramsac family please get in touch

Apply now
Registration No. 26980136
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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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