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Telecoms – unified communication

Corporate style telecoms, with a single phone number that follows you wherever you work, with low set up costs and a simple ‘cost per user per month’ including handsets, lines and minutes.

Our cloud based unified communications systems are the future of telephony in the work place. No more expensive phone systems with hefty maintenance contracts, just a simple cost per user per month to include state of the art functionality without the hassle.
With all the functionality you would expect such as voicemails delivered to your email inbox, call menus and hunt group options, the big benefit of cloud telephony is the ability to have one direct dial number that you can take with you, whether you’re working in the office, at home or on the train. Straight forward to set up with no onsite server hardware, you can easily administer the system from a user friendly web interface.

Linked resources

Using a unified communication platform your organisation is able to link together existing communication resources such as:

  • Mobile phones
  • Tablets
  • Voice mail
  • Customer databases
  • Outlook calendars

Telecoms benefits

  • Intelligent call handling – elect when and where your phone rings or forward your calls to co-workers via the Outlook calendar if you are unavailable, so you’ll never have to miss an important call again.
  • Single telephone number for each member of staff – because you can decide where calls are directed you no longer have to worry about separate desk, home and mobile numbers. Each user has one number so clients no longer have to guess how best to contact you.
  • Delivery of voicemail direct to your email – in the instance that you do miss a call, voice mails are directed straight to your inbox for you to pick up immediately, if the message requires quick response you can simply forward it from your phone handset.
  • Presence technology – by linking your Outlook calendar to your telephone status, you can see if your colleagues are available before you pick up the handset.
  • Direct dialing from your customer database – you can now make calls by clicking on the telephone number displayed in your customer database or from a webpage, saving time and reducing the likelihood of misdials.
  • Caller ID from your existing customer database – see which client is phoning before you answer the phone, and if required you can automatically open a client file before you pick up their call.
  • Simple home worker solutions – access your phone system from any internet connected device, this makes it easy to work from home, on-the-go or from a remote site.

Adam Thomas, Systems and IT Manager, JCC Lighting

“Our customer service and call management have really benefited from the technology. The ECC has been configured to allow for expansion and there are various other features that we may tap into in the future, such as videoconferencing and IM capabilities.”

Read the case study

Rob Bishop, Group IT Manager, ACS

“One of the major advantages of working with ramsac is that we benefit from the latest in product developments and training without having to incur the additional and often prohibitive costs and time resources required to keep abreast of these."

Read the case study

Miles Fairston, Managing Director, Wrightsons British Tags

Having grown and moved to a new office, we feel that ramsac is a stable and reliable partner with which we can work and trust.

Read the case study

How can we help you?

We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.

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