Supporting DK Household Brands with reliable UK IT support and a smooth move towards cloud-managed device management
Industry: Housewares / consumer goods
ramsac Services: totalIT, monthly Technical Consultant support, weekly Field Support Consultant support, backup services, project work, Microsoft Intune
DK Household Brands Limited is part of a global household brands business, with operations supported by a wider network of IT partners across the world. In the UK, DK Household Brands works with ramsac for day-to-day IT support, strategic guidance and project delivery.
ramsac has supported DK Household Brands since October 2019, providing totalIT, monthly Technical Consultant support and weekly Field Support Consultant support, as well as backup services and project work.
Most recently, ramsac has supported DK Household Brands with an Intune project as part of the organisation’s wider cloud migration work, helping the UK business modernise device management and move more smoothly towards a cloud-managed environment.
The challenge
As part of its wider IT strategy, DK Household Brands was looking to modernise its UK device management approach and reduce reliance on its remaining on-premises Active Directory devices.
With a global IT operation and a network of managed service providers supporting different geographies/regions, the UK team needed a partner who understood both the technical requirements and the importance of minimising disruption for users.
As Iain Last, Global Head of IT at DK Household Brands Limited, explains:
“Before working on this project with ramsac, we were having a few challenges managing and modernising our remaining on‑premises Active Directory devices, as well as moving more smoothly towards a cloud‑managed setup with Microsoft Entra and Intune.”
Because DK Household Brands had already worked with ramsac on a number of projects, there was confidence in the team’s ability to support the project from both a technical and service perspective.
“Having already worked with ramsac on a number of projects, we knew they were a partner we could rely on for both strong technical knowledge and consistent, dependable support throughout the process.”
The solution
ramsac worked with DK Household Brands to deliver an Intune project over a six-week period, supporting the UK team as part of its wider cloud migration work.
The project focused on helping DK Household Brands move towards a Microsoft Entra and Intune-managed setup, giving the UK business a more modern approach to managing devices and supporting users.
Alongside the project delivery, ramsac continued to provide DK Household Brands with its ongoing totalIT service, including regular Technical Consultant input, weekly Field Support Consultant support and day-to-day IT support for the UK part of the business.
For DK Household Brands, the way the project was managed was as important as the technical delivery itself.
“What really stands out about ramsac is how professional they are, how clearly they communicate, and how well they understand Microsoft cloud technologies.”
From the outset, ramsac focused on making the process clear, practical and well organised, ensuring the UK management team had confidence in both the project plan and the likely impact on day-to-day operations.
“From the very start, they took a practical, down‑to‑earth approach that gave the UK management team confidence the project would run smoothly and cause minimal disruption to day‑to‑day work.”
The results
The Intune project was completed smoothly over a six-week period, giving DK Household Brands a stronger foundation for cloud-managed device management in the UK.
Clear communication, proactive support and responsive issue resolution helped ensure the project progressed in a controlled and well-managed way.
“The Intune project was delivered smoothly over a six‑week period, with great support from start to finish. Everything was well organised, communication was clear and proactive, and any questions or issues were dealt with quickly and professionally.”
The project also built on the wider relationship between DK Household Brands and ramsac, combining technical delivery with the ongoing support and advice provided through totalIT.
“Our experience with the ramsac team has been really positive. They’ve been responsive, knowledgeable, and easy to work with, and have supported us well day to day while also offering helpful strategic advice when needed.”
A trusted partnership
For DK Household Brands, ramsac’s role is focused on supporting the UK part of a global organisation. Working within that wider international IT model, ramsac provides local support, technical guidance and project expertise for the UK business.
The relationship has developed over several years, with ramsac supporting DK Household Brands through day-to-day IT management, backup services and project delivery.
Iain would recommend ramsac to other organisations:
“I would certainly recommend ramsac to other organisations. Their technical expertise, customer-focused approach, and reliable support made them a trusted partner throughout this project, and undoubtedly more to come.”
