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COVID-19 Update: Despite Covid-19 it is very much business as usual at ramsac. Our team are working remotely to continue to deliver the industry leading IT support and project work you expect from us. Please get in touch to find out how we can support your business or check out our Covid-19 resources.

Privacy Notice

This privacy notice sets out how ramsac Ltd protects and makes use of the information you provide to ramsac.

Any information provided to ramsac Ltd through this website will only be used in accordance with this privacy notice.

Prospective customers

What information do we collect about you?

We collect information about you when you register for an event, download a piece of content or fill in any of our contact forms. Website usage information is collected using cookies.

We may collect the following information:

  • Name and job title
  • Contact information including email address and telephone numbers
  • Website usage data
  • Demographic information such as postcode, preferences, and interests
  • IP address
  • Web browser type and version
  • Operating system
How will we use the information about you?

Collecting this data helps us understand your needs and provide you with a better service.
Specifically, we may use data:

  • To contact you in response to a specific enquiry
  • To provide you information on our products and services
  • To administer events
Where will we store your information?
  1. ConnectWise
    Purpose – Core business management system
    Privacy Notice – https://www.connectwise.com/privacy-policy
  2. Microsoft
    Purpose – Storage of e-mail and documents, Forms
    Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement
  3. Eventbrite
    Purpose – Event management
    Privacy Notice – https://www.eventbrite.co.uk/support/articles/en_US/Troubleshooting/eventbrite-privacy-policy?lg=en_GB
  4. Mailchimp
    Purpose – e-mail marketing and communication
    Privacy Notice – https://mailchimp.com/legal/privacy/
Basis for processing

We use your data for the following reasons:

  • In the pursuit of our legitimate interests as a commercial organisation including the marketing and promotion of our brand, products, and services – Article 6(f)
  • To fulfil any contractual obligations or legal obligations we may have when you use our services – Article 6(b)
  • When you have given us consent to do so – Article 6(a)
How long will we keep your information?

We remove personal information where there has been no active interaction during the last two years (active interaction being attendance at an event, requesting information, or clicking on newsletter articles).

Contracted customers

What information do we collect about you?

For the purposes of contract delivery, we obtain the following information about your staff at the beginning of the contract (provided by the customer’s primary contact), and during the contract (by the individuals themselves)

We collect the following information:

  • Name and job title
  • Contact information including email address and telephone numbers
How will we use the information about you?

We use this information for delivery of the contract

Where will we store your information
  1. ConnectWise
    Purpose – Core business management system
    Privacy Notice – https://www.connectwise.com/privacy-policy
  2. Microsoft
    Purpose – Storage of e-mail and documents, Forms
    Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement
  3. Eventbrite
    Purpose – Event management
    Privacy Notice – https://www.eventbrite.co.uk/support/articles/en_US/Troubleshooting/eventbrite-privacy-policy?lg=en_GB
  4. Mailchimp
    Purpose – e-mail marketing and communication
    Privacy Notice – https://mailchimp.com/legal/privacy/
Basis for processing

The basis for processing is contract delivery – Article 6 (b)

How long will we keep your information?

We remove personal information six months after the end of the contract, unless requested otherwise. We retain the primary contact and any other contacts marked as decision makers or influencers, which is then covered by the Prospective Customers section above.

Other contacts (suppliers, partners etc)

What information do we collect about you?

We collect information about you as part of our business relationship.

We may collect the following information:

  • Name and job title
  • Contact information including email address and telephone numbers
How will we use the information about you?

We use this information in relation to our business relationship.

Where will we store your information?
  1. ConnectWise
    Purpose – Core business management system
    Privacy Notice – https://www.connectwise.com/privacy-policy
  2. Microsoft
    Purpose – Storage of e-mail and documents, Forms
    Privacy Notice – https://privacy.microsoft.com/en-gb/privacystatement
Basis for processing

The basis for processing is contract delivery – Article 6 (b)

How long will we keep your information?

We retain personal information for as long as we maintain a business relationship.

Your rights to access, rectify and remove

You have qualified rights to access, rectify and erase your personal data and to restrict or object to processing and to make your data portable. Please e-mail info@ramsac.com or call 01483 412040 for any requests.

You have the right to complain to the supervisory authority - Information Commissioner Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. T: 0303 123 1113

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email info@ramsac.com.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

For returning visitors the website will automatically populate forms based on previously entered information. If you have previously opted-in to information this will automatically carry through to subsequent visits to the site.

Cookies in-use

 

 

 

 

 

Links from our site

Our website may contain links to other websites of interest. Please note that we have no control of websites once you have left our site. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

If you have any questions about this notice or believe there are any that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible via our details below.

Changes to our privacy notice

We keep our privacy notice under regular review, and we will place any updates on this web page. This privacy notice was last updated on 24/04/19.

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you. Please email info@ramsac.com or write to us at the following address – ramsac ltd, Godalming Business Centre, Godalming, Surrey, GU7 1XW.

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ramsac ltd
Godalming Business Centre
Godalming
Surrey, GU7 1XW
England

 

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Registration No. 26980136
Terms and Conditions | Privacy Notice
ramsac ltd – IT Support & Managed Services
ramsac ltd – IT Support & Managed Services
5.0
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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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