We are trusted by the following charities and non-profit organisations:
Charity IT support and services with totalIT from ramsac
Charities and non-profit organisations of all sizes need reliable IT support in order to function safely, compliantly, and effectively. As digital technology and regulation develops, charities need modernisation without service disruption.
totalIT from ramsac delivers honest, independent and high-value managed IT support for charities and non-profit organisations. With our extensive experience supporting both local and national charitable organisations in the UK, we’re here for you every step of the way. That’s why we’re the secure choice for everyone, including charities and non-profits.
Take a look at our video to see how we have helped other organisations.
What is IT support for charities, and what do we offer?
IT support plays a crucial role in keeping charities running smoothly, securely, and cost-effectively. At ramsac, we understand that charities face unique pressures, from tight budgets and limited resources to increasing digital demands. Our totalIT services are designed to help charities and nonprofits meet these challenges, empowering you to focus on your mission while we take care of the technology that powers it.
From the donors and volunteers to staff and service users, your charity depends on reliable IT systems to communicate, collaborate and deliver services efficiently. Our managed IT services incorporate proactive support, independent advice and expert consultancy, so you’re never left behind.
We know how important it is that every technology investment delivers value. That’s why we provide only the most trustworthy, independent advice to help you make strategic, cost-effective IT decisions.
Technology is now a governance issue, not just an operational one. The Charity Commission expects trustees to manage risks to their charity’s assets – including the personal data it holds – and to report serious incidents such as cyber-crime or a significant data breach. Its reserves guidance (CC19) also asks trustees to plan for the costs that keep a charity running, which includes replacing laptops, renewing licences and recovering from an incident. We give your board clear, plain-English reporting on IT risk and spend, so trustees can evidence that they’re meeting those expectations.
We offer:
- Independent, trustworthy and reliable advice from experienced IT specialists who understand the non-profit sector
- Specialised, value-for-money solutions tailored to your organisation size, budget and goals
- Regular visits with a dedicated IT manager
- Support with procurement, budgeting and licensing
- 24/7 support for UK charities, including international offices and remote workers
- Additional cybersecurity monitoring service with totalIT to protect sensitive data and keep systems running
- Cyber Essentials and Cyber Essentials Plus certification support – the UK government-backed scheme run by the National Cyber Security Centre (NCSC), which funders, local authorities and public-sector commissioners increasingly ask for before awarding grants or contracts
- Cloud and mobile technology solutions, enabling flexible, modern ways of working
- Microsoft expertise – ramsac is a Microsoft Solutions Partner, offering expert, industry-leading support for Microsoft products and services
Protect your charity with totalIT from ramsac
totalIT is built to give charities and non-profit organisations flexibility, security and choice. Select from three progressive tiers, each offering distinct levels of support to meet your evolving needs:
- totalIT essentials
- totalIT secure
- totalIT premium
Whether you’re a new charity or an established name, you’ll find the right level of service with options to upscale as you grow.
With totalIT, you gain a fully-managed IT service that works like your in-house team, keeping your charity connected, your people productive and your systems secure.
Managed IT support for charities
Recommended for:
Charities and non-profits seeking a reliable IT partner
totalIT essentials is the ideal starting point for charities seeking dependable, proactive IT support. It includes everything from responsive helpdesk access and regular patching to detailed reporting. We provide all the core services your charity needs to stay secure, productive and compliant.
Our core service
Recommended for:
All charities and non-profits that prioritise data security and protection
Our core service:
totalIT secure is designed for charitable organisations that put cybersecurity first. Alongside full daily IT support, it includes 24/7 system monitoring, secure data backups, vulnerability management and regular resilience reporting. With totalIT secure, your charity or non-profit benefits from robust protection against the ever-changing landscape of cyber threats.
Recommended for:
Charities and non-profits that require proactive protection, dynamic security and continuous improvement
totalIT premium is tailored for UK charities and non-profit organisations operating under strict funder, regulator or contract requirements where compliance and resilience are critical. Expanding on the capabilities of totalIT secure, it adds strategic consultancy, dedicated on-site support, advanced IT roadmapping and full compliance management. Partner with a managed IT supplier and ensure your charity is secure, compliant and ahead of the curve.
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Explore our charity case studies
Emerging Futures
Emerging Futures is an organisation focused on transforming lives by providing housing support and behaviour change interventions to individuals across the country, affected by homelessness, drug and alcohol problems and physical and mental health needs. Read our case study to find out how we’ve helped them with our IT support.
SignHealth
SignHealth is the deaf health charity and exists to improve deaf people’s health and wellbeing in the UK. After assessing their IT infrastructure, we were able to recommend and implement Microsoft 365 across the business, allowing for secure data access across the charity’s range of offices, centres and residential homes. Read our case study to learn more about our successful partnership.
English National Opera
English National Opera (ENO) is Britain’s only full-time repertory opera company, based at the London Coliseum near Covent Garden. ENO offers a variety of English-language opera, its mission is to exist for everyone, creating new experiences with opera that inspires, nurtures creativity and makes a difference. Find out how we’ve helped them with our IT support.
Empower your charity with cybersecurity. Choose totalIT today
With around 32% of charities reporting a cyber-attack in 2024, charities are an attractive target for cybercriminals. When an attack occurs, this can cause operations and activities to stop until a resolution is found.
At ramsac, we understand just how important lost time is for charities. That’s why our cost-effective totalIT service offers proactive monitoring for cyber breaches and attacks, allowing us to evaluate your organisation’s risks, any specific working requirements and a reoccurrence strategy.
Plus, we’ll take care of all the heavy lifting so you can always remain operational.
Managed IT support for charities and non-profits
Our totalIT services provide three distinct levels of support for charities and non-profits. Offering 24/7 full-managed support and advice, it covers all your IT and security needs. This includes comprehensive IT solutions and temporary skill gap filling.
Projects & consultancy
Project management for large IT changes, helping you to focus on your day-to-day work.
Cybersecurity
Protect your charity, your people and the donors and beneficiaries who trust you with their data.
Microsoft 365
Let us help your charity or non-profit migrate to Microsoft 365.
AI readiness and support
We’ll help you to understand how you can effectively use AI in your charity.
Benefits of our totalIT services for charities
We work alongside leading IT cloud, hardware and software providers to ensure the best outcomes for our customers. This makes us ideally placed to offer independent advice and support that caters directly to your charity’s needs.
Our comprehensive IT management provision, totalIT, enables your organisation to receive the guidance, support and security it needs to succeed.
Partnered with our advanced cybersecurity monitoring solutions, you’ll have a winning combination that allows you to continue fundraising efforts and deliver vital services for your users.
- Clear visibility for the future of your IT needs, tailored to your charity’s mission
- Support for volunteers and trustees, not just paid staff
- Streamlines work for remote and hybrid workers
- Improved efficiency – frees up time to focus on your beneficiaries
- Fills IT skills gaps in your charity’s workforce
- Ensures data security for donors and beneficiaries – protects sensitive data and prevents data breaches
- Compliance support with data protection regulations and other legal requirements
- Proactive cybersecurity monitoring service available
- Reoccurrence/prevention strategy that tackles future cyber threats
Compare totalIT managed IT services
totalIT essentials
Optional add-on available with IT roadmap planning (quarterly)
- Technical updates & system development (2 hours per month)
- User & access management including Microsoft 365 licence management
- Expert-led, jargon-free support
- Backup monitoring & Microsoft 365 cloud backup
- Live system compliance reporting
- Interactive support portal
- Strategic guidance and third-party renewals management
- Quarterly business review
- Secure tenant management
Unlimited helpdesk
08:00/18:00 Monday–Friday
Our core service
totalIT secure
Includes everything in the TotalIT Essential package, plus:
- Technical updates & system development (4 hours per month)
- Third-party software patching
- Third-party software vulnerability management
- Priority one issue – inclusive call outs
- 24/7 end user device security
- 24/7 identity threat response security
- 24/7 information and event management security
- End user security awareness training (monthly)
- Cyber awareness training and phishing tests
- Quarterly 365 security report
- IT roadmap planning (quarterly)
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
totalIT premium
Includes everything in the totalIT secure package, plus:
- Annual in-person cyber awareness briefing
- Annual IT policies review
- Risk management & reporting
- Security gap analysis and cyber certification fee
- ISO 27001 gap analysis
Unlimited helpdesk
08:00/18:00 Monday–Friday
24/7 on call support
Available add-ons:
- Dedicated senior consultant days (weekly, fortnightly, monthly or quarterly)
- Out-of-hours firmware patching
- Monthly IT planning meeting including IT roadmap management
- Onsite support consultant visits (daily, weekly, fortnightly or monthly)
Why choose ramsac for your charity’s IT support?
Adaptable
We’re flexible to your needs. However your charity works, we can help. We’ve even rolled out text-based support for those who are hard of hearing. Nothing’s off the table.
Approachable
We don’t use jargon. Just simple, clear language. Regardless of your team’s understanding of IT, we’ll help them and resolve any issues, no matter how small or large they may be.
Reliable
We provide a consistently excellent IT service to charities, and our customers consistently rate our front-line support teams positively, in fact, it’s normally around 97% positive responses.
Knowledgeable IT professionals your charity can trust
We understand that the availability and security of mission-critical services for staff, trustees, donors, volunteers and beneficiaries are essential. That’s why we believe that trustworthy, independent and expert counsel is essential.
Our team of experienced, UK-based professionals work alongside your charity helping you understand how your IT works and finding a secure solution, tailor-made to your specifications.
We can help you carry out a thorough information security risk assessment. Then we help plan and implement end-user training and internal policies to ensure the protection of your data. Whatever the size or focus of your charity, we can manage the ongoing security of your IT infrastructure.
Our advice aligns with the guidance charities already rely on: the NCSC’s Small Charity Guide, the National Council for Voluntary Organisations (NCVO) Knowhow resources on data protection and cyber security, and the Charity Digital Code of Practice. We also help you claim and manage donated and discounted technology, including Microsoft and Google nonprofit offers and the resources available through Charity Digital, so every pound of your IT budget goes further.
Customer
Satisfaction Survey
All our clients are invited to provide a quick rating of satisfaction when we close a support request for them. Find out what they had to say.
Charity IT support: frequently asked questions
Separate your core running costs – licences, support and security – from project spend. Fund the core from unrestricted income and write IT costs into every grant bid, so restricted projects carry their own technology costs. A fixed monthly, per-user support fee makes spend predictable, and a planned three-to-four-year device replacement cycle can be reflected in your reserves policy. With totalIT, you get a fixed monthly cost and a quarterly IT roadmap that trustees can use for budgeting.
Yes, though the offers have changed. Microsoft retired its free Microsoft 365 Business Premium grant at each charity’s first renewal on or after 1 July 2025. Eligible charities can still get up to 300 free Microsoft 365 Business Basic licences, and discounts of up to 75% on Business Premium, which adds device management and advanced security. Google for Nonprofits gives eligible UK charities free Google Workspace for Nonprofits and Google Ad Grants. We check your eligibility and recommend the most cost-effective, secure mix.
Donor and beneficiary records are personal data under the UK General Data Protection Regulation (UK GDPR), and some, such as health information, are special category data that need extra protection. Core controls include multi-factor authentication (MFA), encrypted devices, access limited to the people who need it, tested backups and a clear retention policy. Most charities must also pay the Information Commissioner’s Office (ICO) data protection fee unless an exemption applies. We put these controls in place and keep them monitored.
They vary by funder, but Cyber Essentials – the government-backed scheme run by the National Cyber Security Centre (NCSC) – is the one most often requested. UK government contracts that handle personal data generally require it, and charities working with NHS data usually need to complete the Data Security and Protection Toolkit (DSPT). Grant agreements may also ask for data protection policies and incident procedures. We help you achieve Cyber Essentials or Cyber Essentials Plus and keep the evidence funders ask for during due diligence.
Give volunteers who handle sensitive data a charity-managed device where you can. Where volunteers use their own phones or laptops (bring your own device, or BYOD), Microsoft Intune can keep charity data inside managed apps and remove it remotely without touching personal files. Require MFA, give each volunteer only the access their role needs and remove it the day they leave. Volunteer-owned devices that access charity data can fall within Cyber Essentials scope, so a written device policy matters.
Often, yes. The Charity Commission expects trustees to report serious incidents promptly, including cyber-crime and significant data breaches. Fraud and cyber-crime should also be reported to Report Fraud (formerly Action Fraud). A personal data breach that risks people’s rights and freedoms must be reported to the ICO within 72 hours of becoming aware of it. totalIT secure and premium include 24/7 monitoring, so incidents are spotted early and you have the facts trustees need to report.
