Live customer feedback.
As part of our programme to enhance the end user experience of working with ramsac, we use real time customer feedback capture to measure our customer satisfaction levels. All clients are invited to provide a quick rating of satisfaction when we close a Support request for them. We believe this constant and immediate feedback loop with our clients will allow us to understand and celebrate what has gone well and immediately rectify and improve on what hasn’t gone well.
It is really important to us to hear from our customers to understand how we can improve our services and keep delivering great customer service. If you haven’t noticed it yet, you’ll spot the link in our support call closure emails.
Please do take a moment to provide feedback with the click of your mouse. The positive feedback really lifts team spirits, and if we have fallen short, telling us straight away means we can take quick action to make amends!
Our clients want reliable, effective IT support
Here’s what they said about working with ramsac.
What our clients say
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★★★★★"Within less than a year of working together, we have a clear plan, we have overcome a number of significant issues and have delivered some real breakthroughs in productivity."
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★★★★★“The support service provided by ramsac has been excellent. The team are easy to contact, and knowledgeable"
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★★★★★"Having a support company there who conduct regular checks of the network, monitoring things like server capacity and everything else that needs to be looked at on a daily basis. I can't tell you how beneficial that is."
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★★★★★“ramsac people are like us, collaborative, committed, creative and honest, at the engagement level, they act like us, work like us and are committed to our, not their, success. I wouldn’t hesitate to recommend ramsac to other organisations.”
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★★★★★“Based on the Foundation’s experiences of working with ramsac I would recommend their services to other organisations who are in need of a competent IT company to help them with day to day support issues and on-going projects.”
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★★★★★"The helpfulness of first line support has been really important to us , as that is where most of my colleagues interact with ramsac. We are grateful that the live chat function was pushed out for us. The fact that you were prepared to do that just for one client is huge for us and makes all the difference.”
How can we help you?
We’d love to talk to you today about your specific IT requirements, needs, and goals. We’d be happy to offer a no-obligation assessment of your existing IT estate. If you’re undergoing organisational change, nervous about your current security, or just want to make sure your IT investments perform at their best, we’re here to help.