Live customer feedback.

As part of our programme to enhance the end user experience of working with ramsac, we use real time customer feedback capture to measure our customer satisfaction levels. All clients are invited to provide a quick rating of satisfaction when we close a Support request for them. We believe this constant and immediate feedback loop with our clients will allow us to understand and celebrate what has gone well and immediately rectify and improve on what hasn’t gone well.

January 2024 – Customer Satisfaction results

Our team performance for January across all our clients is as follows:

We are delighted that 97.1% of our support tickets have been rated positively.

CSAT

It is really important to us to hear from our customers to understand how we can improve our services and keep delivering great customer service. If you haven’t noticed it yet, you’ll spot the link in our support call closure emails.

Please do take a moment to provide feedback with the click of your mouse. The positive feedback really lifts team spirits, and if we have fallen short, telling us straight away means we can take quick action to make amends!

Our clients want reliable, effective IT support

Here’s what they said about working with ramsac.

What our clients say

  • Royal College of Speech and Language Therapists
    ★★★★★

    “They are very professional, knowledgeable, and friendly…we have had very positive experiences working with ramsac.”

    View case study

  • Nuffield Foundation – Cyber Resilience Certification
    ★★★★★

    “We want to know that we’re doing everything we should be doing to keep our systems as secure as reasonably possible"

    View case study

  • Chambers Group
    ★★★★★

    "ramsac employees genuinely care about what they are doing and the people they help which is a breath of fresh air in the IT industry"

    View case study

  • English National Opera
    ★★★★★

    "Within less than a year of working together, we have a clear plan, we have overcome a number of significant issues and have delivered some real breakthroughs in productivity."

    View case study

  • WPC
    ★★★★★

    “The support service provided by ramsac has been excellent.  The team are easy to contact, and knowledgeable"

    View case study

  • The Old Vic
    ★★★★★

    "Having a support company there who conduct regular checks of the network, monitoring things like server capacity and everything else that needs to be looked at on a daily basis. I can't tell you how beneficial that is."

    View case study

people working in the office

How can we help you?

We’d love to talk to you today about your specific IT requirements, needs, and goals. We’d be happy to offer a no-obligation assessment of your existing IT estate. If you’re undergoing organisational change, nervous about your current security, or just want to make sure your IT investments perform at their best, we’re here to help.