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We understand that for many businesses, the availability of more sophisticated IT solutions significantly improves efficiency and productivity.
They enable businesses to achieve far greater feats with significantly less hardware.
However, with power comes complexity and IT strategies require greater levels of support.
In order to help you get the most out of your technology, our team of dedicated professionals are here to help. We have the experience and knowledge to keep your critical infrastructure operating at its optimum levels. This is why more and more businesses are choosing ramsac to support, maintain and develop their use of IT.
“Emerging Communications originally had ad-hoc IT support in place, but as we were growing very quickly, we needed a dedicated helpdesk style IT support service and chose ramsac. The helpdesk team are fantastic – friendly, polite, experienced and jargon-free. In addition to fixing our IT issues, they take the time to ask how we are and build a relationship on every call, something we really value at Emerging Communications – it’s these little things that make a big difference. From an organisational perspective, they have a structured way of managing and updating support tickets, so nothing gets missed or forgotten and our Relationship Manager checks in with us from time to time to ensure all is well. We have also benefitted from some of ramsac’s excellent lunch & learn sessions, discussing key topics from security and GDPR to how to get the best out of Office365. If you are looking for an IT support company for your growing business, I cannot recommend ramsac highly enough.”
“ramsac provide a friendly, professional, price-competitive IT service which has helped to keep Land and Water’s IT systems running smoothly for years.”
“ramsac really understand what their customers need, they take the time to find out what their requirements are and they are so thorough. They have great attention to detail, they are efficient, friendly and extremely helpful.”
“IT is crucial to the successful operation of any law firm, it is therefore very important that our IT supplier understands our business and shares our philosophy of excellent client service.”
For almost 30 years, we have been helping businesses of all shapes, sizes and industries get the best out of their IT. This vast industry experience has helped us to understand that every organisation is unique and therefore requires an individual solution. That’s why we offer a range of IT support services. You choose the type of support and only pay for what you need, when you need it.
We also provide strategic IT planning services to consult, advise and help your business make the right value judgments at times of change or growth – such as moving office, mergers or acquisitions. This strategic service begins with an initial IT audit to provide a benchmark upon which future judgments can be based. If a major change of IT infrastructure is recommended, we will act as project manager to cover all aspects of the new network installation.
We believe that great customer service is integral to your business’s success. So once a solution has been installed, we ensure continuity by offering a full IT management service. This will include site visits from a dedicated network consultant at pre-determined intervals, as well as a full remote IT support help desk available 24hours a day.
We also run a wide range of training courses and events to meet the needs of businesses, helping to improve knowledge and expertise on a variety of subjects. Our training covers cybersecurity and using the cloud, plus hot topic issues that affect business, such as GDPR.