Let us help

If you’ve been given a 6-digit support code, click the appropriate button below to enter it and our technicians will be able to control your machine and investigate your issue. Your technician will tell you which button to click.

New support numbers

The way we support you is changing.

Our Support team is now divided into smaller groups so that we can provide you with more a personalised service.

You will be supported by either Team Cedar or Team Maple and you will need to dial a different number to speak to the support team.

Ask us today what your new number will be

Support team split both logos

ramsac customer portal

Don’t forget you can view all the latest updates on your support cases using the customer portal. We have created a video and PDF instructions on how to use the portal, see below for more information.