Having the right team is incredibly important to us. All ramsac services are delivered by our own full time technical experts. We don’t subcontract work, so we can tightly manage and control the quality standards we strive for.
We select candidates not only for their technical experience, but also for their ability to understand the structure and culture of our clients’ organisations, and to explain technical solutions and issues in jargon-free language.
We are proud of our awards and accreditations, but we believe the following things are what really make us stand out from the crowd: IT support with exceptional customer service.
You will never deal with a salesperson at ramsac – your account manager is not paid commission. This means they are not focused on quick wins, but rather building trusted long term relationships. Whilst we have partnerships with major industry vendors, we have always remained impartial, we believe in recommending the right tool for the right job, not trying to shoehorn a technology in to a space it doesn’t really fit.
We are committed to long term relationships. That starts with our staff – we set out to be the best employer we can be, because we know that happy people, who are constantly being trained and developed, stay with us for a long time, and that means that our clients get a consistent service from professionals at the top of their game. We are also passionate about long term relationships with customers. We have a portfolio of clients that have been outsourcing to us for over twenty years. We think that’s pretty special. We are delighted that so many of our clients have also become our friends.
As we’ve grown over nearly 30 years, it’s been vital to ensure that all new members of the ramsac family properly understand and become a part of our culture. Our culture book provides an insight into how we work to any new employee, prospective employee, client, or partner.
We add greatest value when involved in your planning and decision making, enabling us to provide considered long terms solutions to help drive your organisation forward. So our job is not to simply supply, install and support technology – we also help you ensure your IT is enabling you to be more efficient, secure and resilient.
We are proud to be ISO 9001 certified, this demonstrates our service meets the expectations of our customers and we have quality management systems in place throughout our organisation to ensure we are always providing the highest quality service possible.
We have consistently been in MSP Mentor’s top 50 IT service providers in the EMEA (Europe, Middle East and Africa) region, and we received a 100% customer satisfaction rating in a survey of EMEA Microsoft Gold Partners. ramsac is an accredited Investor in People.
We have also won numerous business awards, covering areas such as training and development, customer service, marketing and apprenticeships, most recently being named as Surrey and Hampshire’s Business of the Year.
However, we are most proud of our customer loyalty record – we maintain a consistently customer retention rate as a direct result of our strategically led, service driven approach to IT.