Outsourced IT Support 

Award-winning IT support that’s there when you need it.

ramsac’s experienced and dedicated teams provide pro-active, no-nonsense, friendly managed IT support services for your business.

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    Outsourced IT support

    It’s time to work with an IT company that takes the hassle out of IT support.

    Our 24-hour, jargon-free and caring outsourced IT support is delivered by ramsac’s efficient, indispensable IT support team.

    We work to business-friendly SLAs and provide end users with the option to contact us via phone, email, instant chat or via a web portal.

    ramsac IT support leads discussing new IT service client

    Fully managed or individual IT services

    We offer the choice of a fully managed IT service, as well as the ability to plug any specific in-house skills and gaps within your organisation.

    This allows you to access the precise service or area of expertise you need, exactly when you need it, without having to recruit a sixty-strong team of engineers.

    Our outsourced IT support services give you the support you need to streamline processes, reduce downtime, ensure optimal security, maintain compliance and free up time for you to get on with the important things.

    We are trusted by

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    Our managed outsourced IT support services

    Introducing totalIT — our complete, fully-managed IT service

    totalIT is ramsac’s strategic, proactive, people-driven service that allows you to completely outsource your IT function for a fixed monthly fee (there are no hidden charges – you can call as often as you like.)

    Our flexible, scalable totalIT package is much more than an IT support contract. It’s a promise to simplify your IT management with a strategic, passionate, and service-driven approach.

    totalIT is a complete IT department. Our fully managed IT service takes care of everything, from supporting end users 24/7 with any IT question, to around the clock system monitoring, remote IT administration, server management, system updates, security maintenance, and management of licences, renewals and subscriptions.

    We include named individuals so that you can build up a strong and trusted relationship with people who really understand your organisation, and access to a secure portal to review and report on work we’re completing.

    Meet your totalIT Team

    • Support Team: Unlimited access to a dependable, friendly remote IT helpdesk available 24/7
    • Field based IT support consultant: On hand to provide deskside assistance and support.
    • Technical Consultant: Focused on proactive tasks and developments that keep your IT from falling behind.
    • Remote IT Administrator: Responsible for network admin functions including, managing patches and updates and providing a comprehensive monthly report
    • 24/7 system monitoring: Tracking essential daily tasks, such as backup and anti-virus performance, including proactive security alerts.
    • Dedicated user management team: To manage joiners and leavers to your organisation
    • Procurement, license and asset management team: We will help manage your licenses, your warranties and expiry dates and we offer a full procurement service
    • Relationship manager: Provides strategic support and advice as well as being your ‘go to’ point of contact at ramsac
    • Solutions Architect: Regular strategic development time providing impartial advice to develop a structured IT roadmap
    Outsourced IT Support 

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    Customer
    Satisfaction Survey

    All our clients are invited to provide a quick rating of satisfaction when we close a Support request for them. Find out what they had to say.

    Benefits of fully
    outsourcing your IT

    • Access to a large team of IT experts covering all areas of technology
    • Frees up your time to focus on developing your organisation whilst we manage the IT headache
    • Keep up to date with the latest thinking, cybersecurity and compliance
    • No management of in-house IT resources and associated costs
    • Seamless IT experience for your employees
    • Our IT expertise means we can support you, no matter the issue

    Compare totalIT managed IT services

    IncludesOther Fully Managed IT SolutionstotalITtotalIT Secure +
    24/7, 365 remote support
    Strategic planning & IT roadmap
    Expert-led, jargon-free support
    Proactive issue detection & resolution
    Automated monitoring
    Industry leading compliance
    Security standards benchmarking
    Advanced cyber monitoring

    Speak to us

    Whether you’re looking for fully managed IT support, a specific IT service, or simply aren’t sure what you need, we can help.

    Additional IT support services

    ramsac offers additional resources and specific expertise to plug in house skills gaps.

    Access the precise service or area of expertise you need, exactly when you need it, without having to recruit a sixty-strong team of engineers. Select from a menu of options including the following:

    Projects & Consultancy

    Keep your IT on track and in line with your business objectives.

    IT Strategy

    Expert assistance in developing your IT plans and roadmaps to support aspirations and growth plans.

    Cybersecurity

    Stay protected with ongoing, trusted cybersecurity management.

    Cybersecurity Training

    In person and online, one-off and regular training to ensure your ‘human firewall’ is fully prepared.

    IT Audits

    Independent reviews of your existing IT estate to highlight areas of good practice and suggest future opportunities.

    Office 365

    Microsoft experts help you get the most out of your 365 subscription and help you ensure its fully secured.

    SharePoint Consultancy

    From migrating files to the cloud to the development of time saving intranets.

    Cloud Migration

    Take advantage of the security, scalability & cost savings of the cloud.

    PwC solutions

    ramsac has joined forces with PwC to improve our service offering to SMEs

    Why choose ramsac for outsourced IT support?

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    Award-winning

    ramsac is an award-winning outsourced IT company, so you can relax in the knowledge that you’re working a business that’s recognised for its efforts.

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    Certified

    You can rest easy in the knowledge our qualified IT professionals hold certifications in products including Microsoft, Dell, HP, Sophos, SonicWall & Veeam.

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    Effortless assistance

    Get instant access to a UK-based technical advisor, not a team of call handlers. We offer remote access help and can take control of your device to show you, live, how to fix your problem.

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    Approachable

    We are well-known for our 24hr jargon-free support. We only ever use clear, comfortable language and are always available if you need IT support.

    What our clients say

    • English National Opera
      ★★★★★

      "Within less than a year of working together, we have a clear plan, we have overcome a number of significant issues and have delivered some real breakthroughs in productivity."

      View case study

    • WPC
      ★★★★★

      “The support service provided by ramsac has been excellent.  The team are easy to contact, and knowledgeable"

      View case study

    • The Old Vic
      ★★★★★

      "Having a support company there who conduct regular checks of the network, monitoring things like server capacity and everything else that needs to be looked at on a daily basis. I can't tell you how beneficial that is."

      View case study

    • Partners&
      ★★★★★

      “ramsac people are like us, collaborative, committed, creative and honest, at the engagement level, they act like us, work like us and are committed to our, not their, success. I wouldn’t hesitate to recommend ramsac to other organisations.”

      View case study

    • Mental Health Foundation
      ★★★★★

      “Based on the Foundation’s experiences of working with ramsac I would recommend their services to other organisations who are in need of a competent IT company to help them with day to day support issues and on-going projects.”

      View case study

    • SignHealth
      ★★★★★

      "The helpfulness of first line support has been really important to us , as that is where most of my colleagues interact with ramsac. We are grateful that the live chat function was pushed out for us. The fact that you were prepared to do that just for one client is huge for us and makes all the difference.”

      View case study

    IT support lead Sally Cooper with her team

    How can we help you?

    We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.