Managed IT Support Page

24/7 support that takes the stress of IT out of your hands  

Completely outsource your IT function with proactive and strategic IT services, delivered by our award-winning, dedicated team of IT experts.

Tell us how we can help

    The data you supply will be used to contact you regarding your enquiry and to communicate relevant technology news.

    ramsac IT support team working in office

    Fully managed IT support services

    Tailored to suit the individual needs of your business, ramsac delivers trusted, driven, and fully managed IT support through our totalIT service.

    totalIT offers 24/7 system monitoring, remote IT administration, server management, system updates, security maintenance, development time with a committed IT manager, and strategy building from one of our specialist Solutions Architects.

    Acting as an extension of your business as if it were your very own IT department, you don’t have to worry about our team of experts being another faceless voice over the phone. And with no hidden costs, you can be sure your fixed monthly fee will provide all the support you need – 24/7.

    We are trusted by

    What our managed IT support services include

    Here at ramsac, we know that managed IT support is so much more than a contract. Which is why our totalIT service not only includes personalised support, but provides a complete outsourced IT service, led by our friendly, dedicated team of experts.

    IT roadmap development

    Guiding you throughout your journey, your personal solutions architect will create and develop an individual IT roadmap and budget for your managed IT support.

    Dedicated management teams

    Experience painless communication at ramsac through your dedicated management teams. Whether it’s your relationship manager providing strategic support, your IT manager supporting you through pre-scheduled days onsite or your user management team managing joiners and leavers, ramsac is here to help.

    24/7 support

    Available 24/7, you can enjoy limitless access to remote IT assistance from our helpdesk. And with the support team resolving 97% of requests remotely, you can rely on ramsac to solve the problem.

    24-hour monitoring

    Our around-the-clock monitoring tracks vital daily tasks, such as backup and anti-virus performance, and acts as a pre-alert system for us to identify any issues on your network, so you can rest assured our remote team are solving problems before you’re even aware.

    Managed remote IT administration

    Ensuring that your network remains at its very best, we will carry out vital admin functions, whether it’s matching patches or completing updates. Not only this, we will also provide monthly reports on your IT estate and up-to-date asset management reports.

    IT best practice

    Ensuring best practice and securing the best IT equipment for you, our procurement, licence and asset management team will manage your licences, your warranties, expiry dates and offer a full procurement service.

    The benefits of expert managed IT support

    IT can be a time-consuming, and often overwhelming, prospect for many businesses. With totalIT, ramsac takes the guess work out and stress away for you, so you can spend less time troubleshooting technical problems or worrying about security upgrades, and more time on the job at hand. Whether it’s knowing that your network is secure or simply saving time on the little tasks, managed IT support can make all the difference.

    • Maintain compliance with best practice and regulatory guidelines
    • Resolve any issues immediately, 24/7
    • Be cybersecure and demonstrate to stakeholders you take security seriously
    • Save valuable time so you can get on with the important day-to-day running of your business
    • Minimise the risk of data loss or system downtime
    • Enhance business processes and growth with ongoing advice and continuous communication to keep you informed on the status of your IT estate.

    Download our brochure

    Our totalIT brochure explains the ins and outs of our totalIT service, helping you to understand what you’re getting.

    Why choose ramsac for outsourced IT support?

    award winning icon

    Dependable

    You can rely on ramsac to excel and support your business growth with outstanding service and communication.

    Ramsac IT Support Services

    Dedicated

    Our approachable teams are committed to delivering the best possible IT support for you and your business, providing 24/7, jargon-free support.

    ramsac flexible icon

    Flexible

    Our experienced team of experts ensure that you’ll receive the right support for your business needs, exactly when you need it.

    CSAT Icon

    Customer
    Satisfaction Survey

    All our clients are invited to provide a quick rating of satisfaction when we close a Support request for them. Find out what they had to say.

    secure + logo

    secure+: 24/7 company protection

    Don’t be part of the 32% of businesses that don’t realise they’ve had a breach. secure+ from ramsac is the watchful eye over your IT estate. Never miss a cyber breach again.

    secure+ makes cybersecurity monitoring affordable and effective for SMEs. For totalIT customers, you can bolt on secure+ to your existing package and get access to our cybersecurity monitoring experts. Unlike other full service agencies, we identify breaches at the point they happen, not in the weeks after a breach occurs.

    How it works

    Using advanced Artificial Intelligence and machine learning, we spot breaches and risks as they occur, enabling us to proactively put steps in place to minimise the impact. We can take immediate action to respond to potential cyber threats, locking down access and kicking out cyber criminals, providing protection 24 hours a day

    What does secure+ mean for you?

    Secure+ provides you with the highest level of protection from cyber crime. Unlike regular IT providers who respond to cyber incidents after they’ve happened, secure+ clients are given 24 hour protection and advanced monitoring, allowing us to detect and respond to potential threats, before data is put at risk.

    Secure+ protects you from external threats, but also keeps an eye on the actions of internal users that might also put you at risk.

    The service is fully tailored to meet the specific concerns of your organisation. It also includes monthly scans, vulnerability assessments, priority patching and intelligence reports, to keep you one step ahead of the risks.

    Secure+ is available as an additional service for our totalIT clients, or can be used on its own to supplement your own in house IT team.

    Benefits of fully outsourcing your IT

    • Access to a large team of IT experts covering all areas of technology
    • Frees up your time to focus on developing your organisation whilst we manage the IT headache
    • Keep up to date with the latest thinking, cybersecurity and compliance
    • No management of in-house IT resources and associated costs
    • Seamless IT experience for your employees
    • Our IT expertise means we can support you, no matter the issue
    team members working at desktop

    Ensure cyber resilience within your business

    At ramsac, we know that supporting your everyday IT is simply not enough. With cyber threats continually growing, IT security is becoming a priority for many growing organisations. It’s no longer the case of if an attack should happen, but when. Responding to issues as they arise should not be the only line of defence, which we why our totalIT service has been designed to be strategically-led and proactively managed.

    Not only do we provide ongoing security for your network, ensuring data is as safe as possible, but if the worst should happen, our cybersecurity response will minimise any downtime and damage to your business.

    We even assess your organisation’s cyber strength through our Cyber Resilience Certification, so you can understand where your business is in its security journey, as well as any weak areas to take action to improve on. And as you grow, we will re-assess your cyber resilience to ensure continued protection.

    What our clients say

    • Sir John Soane’s Museum
      ★★★★★

      "Every encounter with any personnel from ramsac has always been a valuable, collaborative, engaging and a learning experience."

      View case study

    • Royal College of Speech and Language Therapists
      ★★★★★

      “They are very professional, knowledgeable, and friendly…we have had very positive experiences working with ramsac.”

      View case study

    • Nuffield Foundation – Cyber Resilience Certification
      ★★★★★

      “We want to know that we’re doing everything we should be doing to keep our systems as secure as reasonably possible"

      View case study

    • Chambers Group
      ★★★★★

      "ramsac employees genuinely care about what they are doing and the people they help which is a breath of fresh air in the IT industry"

      View case study

    • English National Opera
      ★★★★★

      "Within less than a year of working together, we have a clear plan, we have overcome a number of significant issues and have delivered some real breakthroughs in productivity."

      View case study

    • WPC
      ★★★★★

      “The support service provided by ramsac has been excellent.  The team are easy to contact, and knowledgeable"

      View case study

    Compare totalIT managed IT services

    IncludesOther Fully Managed IT SolutionstotalITtotalIT Secure +
    24/7, 365 remote support
    Strategic planning & IT roadmap
    Expert-led, jargon-free support
    Proactive issue detection & resolution
    Automated monitoring
    Industry leading compliance
    Security standards benchmarking
    Advanced cyber monitoring
    IT support lead Sally Cooper with her team

    How can our managed IT support help you?

    totalIT is so much more than a contract. Our complete IT department will provide ongoing support and guidance, whether it’s simply answering end user questions or providing a necessary cybersecurity infrastructure audit. We’ll do what’s best for you.
    So, if you’re looking for strategic, efficient, managed IT support with a friendly face, get in touch with one of our experts today.

    Quiz yourself

    Are you more cyber savvy than an 11 year old?

    11-14 year olds get asked these questions in school. Could you get these right?