COVID-19 Update: Despite Covid-19 it is very much business as usual at ramsac. Our team are working remotely to continue to deliver the industry leading IT support and project work you expect from us. Please get in touch to find out how we can support your business or check out our Covid-19 resources.

ramsac » About us overview » Our values

Our values

After nearly 30 years in business, it remains a true privilege to help organisations build an IT strategy that drives their business. We have developed strong values that reflect that privilege and our commitment to the companies we serve.

How can we help you?

Culture and values are not just buzzwords for ramsac. Whether you’re speaking to your relationship manager, your technical lead, your remote support team or raising a query with our operations and finance team, you will receive exceptional service that reflects our core culture.

We strive to always perform at the top of our game, always work to uphold and advance your IT strategy, and always give the best advice we possibly can – absolutely impartial and never just what we believe you want to hear.

Reliable

We provide consistently excellent service and communication. We always deliver on our promises.

Approachable

We are friendly and easy to talk to, using language that is easily understood. We help others willingly.

Motivated

We are enthusiastic, willing and determined to achieve success, both personally and professionally.

Skilful

We are well trained and knowledgeable – masters of our trade.

Adaptable

We work with the utmost flexibility to meet our customers’ needs. We are never constrained by policy or procedure.

Committed

We are loyal and willing to give over our time and energy. We always look for ways to go the extra mile for our customers.

Our culture

As we’ve grown over the years, it’s been vital to ensure that all new members of the ramsac family properly understand and become a part of our culture. Our culture book provides an insight into how we work to any new employee, prospective employee, client, or partner.

Read the culture book

"Take me to the cauliflower" - A customer service parable

ramsac has a specific approach to customer service and our fundamental focus is on always making IT simple for our customers. “Take me to the cauliflower” has become a phrase that both embodies what we do, and also allows anyone to challenge another colleague if they think they could be doing more.

In this video Robert May, managing director at ramsac explains the concept of “Take me to the cauliflower” at the canalys channel forum in Venice.

How can we help you?

We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.

Get in touch

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ramsac ltd – IT Support & Managed Services

5.0

GBH Law

11:29 22 May 20

Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington

The HR Services Partnership

17:59 16 Jan 20

We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!

Zoe Brooks

13:02 16 Jan 20

Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!

Sarah-Jane Calloway

16:02 06 Jan 20

Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!

Luke Hoey

14:20 07 Nov 19

Always very helpful and will work hard to resolve any issues you have.

Richard Renson

16:54 10 Dec 18

Great, helpful IT Kings and Queens

Andrew Worth

12:37 30 Aug 18

fine bunch

Colin Warner

08:46 06 Dec 17

Excellent managed service provider.

Selom B

11:58 10 Dec 16

First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!

Ian Windle - Inspiring Leadership

08:53 04 Jul 16

Great IT business, with a powerful management team. Could not recommend them more highly.

Patrick O'Luanaigh

10:55 01 Jul 16

A truly fantastic IT support company - I can't speak highly enough about them.

Sarah Whitemore

11:59 20 Jun 16

I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.

Jonathan Richards

12:14 31 May 16

I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.

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Our values

How can we help you?

Reliable

Approachable

Motivated

Skilful

Adaptable

Committed

Our culture

"Take me to the cauliflower" - A customer service parable

How can we help you?

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