Contact Support

If you are an existing client to get support call us on:

+44 (0)1483 412 042

OR

Login to the portal

Support portal

If you've been given a 6-digit support code

click here

Not an existing customer?

Contact us

Acceptable usage policy

Applies to broadband services

For the Internet to operate in a manner that satisfies the majority of its users, all users need to observe some rules and etiquette governing their use of it. These requirements are usually contained or referred to in the relevant terms and conditions governing the particular internet service as well as general law. ramsac customers must ensure that they know what these requirements are and how they are affected by them.

In general if a customer’s usage is continually excessive, unfair, inappropriate, affects other users enjoyment of our broadband service, or is not consistent with the usage we would typically expect on the customer’s current package, we reserve the right to upgrade customers to a package more suited for their usage or, in extreme cases, suspend or terminate their ability to access ramsac broadband services.

Customers that will be affected by this policy are those using significantly higher levels of network capacity. This may be because they are abusing the terms of the service. This could be as a result of various practices for example, sending large volumes of spam email of an unsolicited nature and / or part of a bulk e-mail transmission; or perhaps using file sharing software such as peer-to-peer; or are excessive users of binary newsgroups (Usenet).

Such software is normally used for residential applications, and is used to send and receive large files (typically music and videos) and is normally left running throughout the day. This unreasonable use of the internet uses a massive amount of bandwidth and in many cases is illegal and in the later case it breaches copyright and intellectual property legislation.

Compliance with this Acceptable Use Policy is a contractual requirement. If you fail to do so, your service may be suspended or terminated. Our ISP’s may operate systems to ensure compliance with this AUP, including without limitation port scanning and testing of open servers and mail relays. Customers who engage in abusive, fraudulent, or illegal behaviour will be notified that their behaviour is unacceptable and may have their accounts suspended or terminated if such behaviour continues. If we find out that you are using our service for these purposes, we will notify the police.

Registration No. 26980136
Terms and Conditions | Privacy Notice
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
See All Reviews
© 2019 ramsac. All rights reserved.