Business IT support solutions, tailored to you
We know that businesses come in all shapes and sizes, and their need for IT support will vary. totalIT from ramsac includes a range of fully-managed IT services providing IT support that is flexible, tailored to your requirements and gives your employees all the help they need, when they need it.
Gain reliable IT support when you need it
Business IT support with totalIT from ramsac
Empower your business with secure, reliable and fully-managed IT support from ramsac. With three flexible totalIT options to choose from, there’s a solution just for you. Benefit from:
- Award-winning IT services
- First-class customer care
- 24/7 jargon-free support
- Independent company with over 30 years’ trading experience
- And more…
We are trusted by
What our managed totalIT support services include
Our managed totalIT support services for businesses provide comprehensive 24/7 monitoring and management of your entire IT infrastructure. From small teams to large enterprises, we’ll enhance your business operations and avoid unnecessary downtime.
24/7 remote helpdesk
Around-the-clock IT support when you need it most
Bulletproof cybersecurity
Ongoing cybersecurity of your IT infrastructure with robust data protection
Rapid response times
Fast, reliable, support to keep your business online
Critical system monitoring
Real-time alerts, performance metrics tracking, and regular IT health checks
Asset management
Full tracking, managing and optimising of your IT assets and devices
Unlimited account management
Proactive maintenance and support for all user accounts and IT services
Jargon-free assistance
We only use language that’s easy to understand
IT audit
Run the diagnostics over your IT estate to identify bottlenecks and areas for improvement
Monthly IT health reporting
Insights into the performance, reliability, and security of your IT estate
Cloud migration
Expand your operations by moving to the cloud
Starter and leaver management
Full control of system access, devices and data for new hires and departing workers
Full compliance
Ensuring your business meets cybersecurity compliance and regulations
Protection and peace of mind with totalIT from ramsac
totalIT is built to give businesses the flexibility and choice to match their goals. Choose from three progressive tiers, each offering distinct levels of support aligned with your needs:
- totalIT essentials
- totalIT secure
- totalIT premium
Whether you’re a new startup or large organisation, you’ll find the right level of service with options to upscale as your business grows.
With totalIT, you gain a fully-managed IT service that works like your in-house team, keeping your business connected, your people productive and your systems secure.
Managed IT business support
Recommended for: Organisations that need a reliable IT partner
totalIT essentials is the ideal starting point for organisations seeking dependable, proactive IT support. It includes everything from responsive helpdesk access and regular patching to detailed reporting. We provide all the core services your business needs to stay secure, efficient and productive.
Recommended for: All businesses that prioritise data security and protection
totalIT secure is designed for organisations that put cybersecurity first. Alongside full daily IT support, it includes 24/7 system monitoring, secure data backups, vulnerability management and regular resilience reporting. With totalIT secure, your business benefits from robust protection against the ever-changing landscape of cyber threats.
Recommended for: Organisations in regulated sectors that require proactive protection and continuous improvement
totalIT premium is tailored for UK organisations operating in highly-regulated sectors where compliance and resilience are critical. Expanding on the capabilities of totalIT secure, it adds strategic consultancy, dedicated on-site support, advanced IT roadmapping and full compliance management. Benefit from a future-ready, fully managed IT partnership that ensures your business is secure, compliant and ahead of the curve.
What are the benefits of fully-managed business IT support?
From greater flexibility and cost efficiencies to enhanced cybersecurity and scalability, there are many benefits to outsourcing your business IT support.
- Select from three totalIT solutions offering flexibility, scalability and security
- Access a diverse team of IT specialists with expertise across all aspects of technology
- Dedicated account managers keep your business online and minimise downtime
- Rapid response times maintain business continuity, whatever the issue
- AI-driven cybersecurity to protect your IT infrastructure and assets from the latest threats
- Ensure full compliance with GDPR rules to avoid fines and reputational damage
- Avoid the expense of in-house IT teams and save both time and money
- Redirect time and resources to growing your business while we take care of your IT needs
- Enhance the IT experience for your entire workforce to boost productivity and streamline efficiencies
Our business IT support in numbers
80%
Phone calls answered within 15 seconds
97%
SLA performance last month
98.4%
Client satisfaction rating
Flexible totalIT services for ambitious businesses
Our services don’t stop at managed IT support. We also offer a range of other services to plug any skills gaps in your organisation. From real-time cybersecurity monitoring and IT strategy development to cloud migration and project design, find out how our flexible and progressive totalIT solutions can support your business growth and keep you secure.
Cybersecurity
Protect your systems and data from evolving cyber threats and stay secure with robust, reliable cybersecurity.
Cybersecurity training
Regular staff training in cyber awareness in person or online to build your human firewall and strengthen your cyber defences.
Cyber resilience certification
Certifications for businesses that display cybersecurity good practice, designed and carried out by ramsac.
Real-time cybersecurity monitoring
totalIT detects and responds to a cyber-attack or data breach as it happens, mitigating damage and maintaining business continuity.
Consultancy and project design
Tailored IT strategy, advice, and solutions to suit your specific business needs.
Microsoft 365 specialists
Microsoft experts help you get the most out of your 365 subscription and help you ensure its fully secured.
IT strategy creation
Develop your fully-scalable IT roadmap to support future business growth.
Cloud migration services
Enhanced security, scalability, and cost-efficiencies when you move your technology to the cloud.
SharePoint partner and consultancy
Cloud-based storage, communication, data management and more.
About ramsac
Becoming one of the UK’s leading suppliers of business IT support has taken hard work, dedication, and professional expertise from our uber-talented team.
We were named Managed Service Provider of the Year in the 2022 MSP Innovation Awards, we’re rated in the top 15 managed service providers in EMEA, and also listed as one of the leading global MSP companies.
What really makes us smile is becoming a UK ‘Best Companies’ employer that came with our coveted ‘3 Star – World Class’ award for 2024 – the highest possible accolade.
Read more about ramsac here or download our culture book and discover what it means to be a part of our award-winning team.
Select from three totalIT options
Compare our comprehensive totalIT solutions:
| totalIT essentials | totalIT secure | totalIT premium | |
|---|---|---|---|
| Unlimited helpdesk | ✔ (0800/1800 M-F) | ✔ (0800/1800 M-F & 24/7 on call support) | ✔ (0800/1800 M-F & 24/7 on call support) |
| User & access management including Microsoft 365 licence management | ✔ | ✔ | ✔ |
| Backup monitoring & Microsoft 365 cloud backup | ✔ | ✔ | ✔ |
| Live system compliance reporting | ✔ | ✔ | ✔ |
| Interactive support portal | ✔ | ✔ | ✔ |
| Strategic guidance and third-party renewals management | ✔ | ✔ | ✔ |
| Quarterly business review | ✔ | ✔ | ✔ |
| Technical updates & system development | ✔ (2 hours per month) | ✔ (4 hours per month) | ✔ (4 hours per month) |
| Third-party software patching | – | ✔ | ✔ |
| Third-party software vulnerability management | – | ✔ | ✔ |
| Priority one issue – inclusive call outs | – | ✔ | ✔ |
| 24/7 end user device security | – | ✔ | ✔ |
| 24/7 identity threat response security | – | ✔ | ✔ |
| 24/7 information and event management security | ✔ | ✔ | |
| End user security awareness training (monthly) | ✔ | ✔ | |
| Cyber awareness training and phishing tests | ✔ | ✔ | |
| Quarterly 365 security report | ✔ | ✔ | |
| Annual in-person cyber awareness briefing | ✔ | ||
| Annual IT policies review | ✔ | ||
| Risk management & reporting | ✔ | ||
| Security gap analysis and cyber certification fee | ✔ | ||
| IT roadmap planning (quarterly) | Optional | ✔ | ✔ |
| ISO 27001 gap analysis | ✔ |
Available add-ons:
- Dedicated senior consultant days (weekly, fortnightly, monthly or quarterly)
- Out-of-hours firmware patching
- Monthly IT planning meeting including IT roadmap management
- Onsite support consultant visits (daily, weekly, fortnightly or monthly)
Customer
Satisfaction Survey
All our clients are invited to provide a quick rating of satisfaction when we close a Support request for them. Find out what they had to say.
What our clients say
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★★★★★"ramsac employees genuinely care about what they are doing and the people they help which is a breath of fresh air in the IT industry"
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★★★★★"Within less than a year of working together, we have a clear plan, we have overcome a number of significant issues and have delivered some real breakthroughs in productivity."
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★★★★★"Having a support company there who conduct regular checks of the network, monitoring things like server capacity and everything else that needs to be looked at on a daily basis. I can't tell you how beneficial that is."
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★★★★★“ramsac people are like us, collaborative, committed, creative and honest, at the engagement level, they act like us, work like us and are committed to our, not their, success. I wouldn’t hesitate to recommend ramsac to other organisations.”
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★★★★★"We meet once a quarter with our account manager and the conversation we have is not just in the weeds of the IT, it's far-reaching it's looking for ways to improve our IT and how ramsac can help us."
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★★★★★“For long term strategic IT plans, we rely on ramsac’s expertise to advise on best solutions and to install and manage any necessary projects.”
FAQs on fully managed IT support for businesses
Why does my organisation need business IT support?
Hiring and training an in-house IT team can be costly, time-consuming, and a strain on resources. For that reason, many organisations choose to outsource their business IT support to a specialist provider like ramsac.
We have years of experience delivering award-winning IT solutions for businesses of all sizes. For a fixed monthly fee, you’ll have access to a range of totalIT services and benefits including:
- Access to our IT helpdesk 24/7 and 365 days a year.
- Rapid response times to keep you online
- Full compliance with industry regulations
- Enhanced cybersecurity and monitoring to combat evolving threats
- Fully scalable and tailored to your business needs
- Saves time, money, and resources
- Partner with an award-winning business IT support supplier
What types of businesses do ramsac work with?
We work with some incredible businesses from a variety of industries and sectors. From financial companies to charities, our award-winning totalIT support keeps your organisation secure. Whether you’re looking for a partner to run your complete IT infrastructure or enhance your cybersecurity, our services are trusted by a host of clients and diverse industries including:
What does totalIT business support include?
Our flexible totalIT solutions offer businesses a range of services provided and managed by a specialist provider like ramsac. These scalable services include everything from managing your entire IT estate to filling cybersecurity knowledge gaps within your teams.
Our fully manged totalIT support saves you time and money, so you can focus on growing your business. And, should anything go wrong, you’ll have access to dedicated account handlers and our friendly 24/7 helpdesk with rapid response times to ensure business continuity and avoid expensive downtime.
Why should I choose totalIT from ramsac?
If your organisation requires flexible and scalable IT support that aligns with your business goals, you’ll need a trusted partner like ramsac. Our award-winning and adaptable managed IT support has been the go-to solution for companies with over 50 employees for many years.
We’ll take care of your entire IT infrastructure, providing 24/7 technical support, robust security, excellent customer service, rapid response times, plus a range of other essential services. Not only that, but you’ll also have access to our knowledge and expertise in areas such as IT strategy, data security, and cloud computing.
Outsourcing your business IT support to a leading provider like us allows you to free up time and resources to focus on making your business a success.
Get in touch for your business IT support quote
Looking for a flexible, scalable business IT support partner? We can offer a no-obligation assessment of your IT infrastructure before devising a plan tailored to your specific needs. Talk to us today to discuss our range of managed IT support services that can keep your business secure.
