Celebrating 10 Years of totalIT: The next evolution in managed IT from ramsac
Posted on November 7, 2025 by Louise Howland
Ten years ago, we launched totalIT, our flagship managed IT service designed to take the stress out of technology management for growing organisations. A decade later, the world of IT looks very different. Cybercrime has surged, hybrid working has become the norm, and the technology landscape continues to evolve faster than ever.
To meet these new challenges, we’re proud to unveil the next generation of totalIT. This flexible suite of services empowers organisations to choose the right level of support, security and strategy for their needs today, with the ability to scale for tomorrow.
Why totalIT had to evolve
When totalIT first launched, our goal was simple: to take responsibility for our clients’ technology, providing dependable support and trusted partnership. That mission hasn’t changed, but the world around it has.
In the past decade, cyber threats have become more sophisticated and constant. Businesses are now expected to demonstrate compliance, resilience and preparedness like never before. At the same time, cloud technology, remote working and digital transformation have created both new opportunities and new vulnerabilities.
We recognised that our clients needed more flexibility, more choice and more protection, and that’s exactly what this evolution delivers.
The totalIT suite: three levels of managed IT support
The new totalIT from ramsac offers three clear options, each building on the last. This structure gives every organisation a clear, scalable path from dependable day-to-day IT management to advanced cyber protection and strategic guidance.
totalIT essentials – The foundation for reliable IT
totalIT essentials is the perfect starting point for organisations that need dependable IT support.
- Unlimited helpdesk support from our friendly UK-based team
- 24×7 System monitoring, patching, and device maintenance
- Microsoft 365 cloud backup
- Management of new starters and leavers
- Transparent reporting on core compliance through our client portal
It’s everything you need to keep your IT running smoothly, efficiently and securely without the jargon.
totalIT secure – 24/7 protection for peace of mind
For organisations that take cybersecurity seriously, totalIT secure adds always-on protection to your IT management. As well as everything in Essentials, we also provide:
- 24/7 Unlimited helpdesk support from our friendly UK-based team
- 24/7 Security Operations Centre – proactively hunting for signs of cyber breaches and responding within minutes
- Continuous monitoring, detection and response
- Monthly cyber awareness training and regular phishing simulations
- IT roadmap planning
- Annual security benchmarking
- Third party software patching and vulnerability management
- Advanced, live, system compliance reporting
- Regular time for managing change requests smoothly
It’s designed to defend your organisation from evolving cyber threats, giving you measurable resilience and round-the-clock confidence.
totalIT premium – Your strategic IT partnership
Our most comprehensive solution, totalIT premium combines everything in essentials and secure, with added strategic consultancy and compliance support.
- Board-level, in person cyber awareness briefings
- Annual IT policy reviews and risk analysis
- ISO 27001 gap assessments
- Full Cyber Essentials certification support
With totalIT premium, we act as an extension of your leadership team, ensuring your technology drives growth, resilience and innovation.
Built for a changing world
The new totalIT isn’t just about keeping up, it’s about staying ahead. It’s a service designed around choice, scalability and accountability, empowering organisations to evolve confidently in an age of rapid digital change.
Whether you’re a small business laying IT foundations or a large organisation needing proactive cyber defence and governance, totalIT adapts to meet your needs today and in the future.
A decade of trust, a future of innovation
At ramsac, our philosophy remains the same: Your technology. Our responsibility.
For 30 years, we’ve helped organisations thrive with secure, reliable and forward-thinking IT solutions. totalIT’s evolution reflects our ongoing commitment to protecting what matters most, your people, your data and your reputation.
Here’s to the next 10 years of totalIT, keeping your IT reliable, your people supported and your organisation secure.
Ready to evolve your IT?
Contact us to discuss which totalIT solution is right for your organisation
