24/7 fully managed IT support for your unique business needs
Remove the stress from IT by outsourcing your IT function to a partner you can trust.
totalIT from ramsac is a strategic, flexible, and fully managed IT support service designed for today’s ambitious businesses. We’ll take care of everything while you focus on your goals.
Fully managed IT support services
Get secure, reliable, and fully managed IT support with our dynamic totalIT services. Designed for businesses of all sizes, choose from one of our three progressive tiers to suit your specific needs.
Benefit from 27/4 system monitoring, advanced security, remote IT support, and more – all delivered by our award-winning team of IT experts. You’ll also receive dedicated development time with an IT manager and strategic guidance from a specialist solutions architect.
We’re more than just an IT partner; we’re a true extension of your business. And, with a fixed monthly fee and no hidden costs, you’ll know exactly what you’re paying for.
We are trusted by
What our fully managed IT support services include
At ramsac, we understand the value and benefits that fully managed IT support brings to businesses. That’s why our totalIT solutions come in three options depending on the level of service you require.
totalIT is a scalable, managed IT service built to offer flexibility and choice, with three progressive tiers:
- totalIT essentials
- totalIT secure
- totalIT premium
Each level provides a clear pathway, from reliable day-to-day support to advanced protection and strategic guidance.
With totalIT, your IT infrastructure evolves alongside your ambitions, backed by our expertise in keeping technology secure, dependable, and future-ready.
totalIT service levels
Recommended for organisations that need a reliable IT foundation
totalIT essentials is a solid foundation for businesses seeking trusted, proactive fully managed IT support. It delivers all the core services you need to keep your team productive, including reliable helpdesk access, regular patching, and detailed reporting.
Recommended for organisations that prioritise security and data protection
Our core service:
totalIT secure is built for organisations that prioritise strong cyber protection. Alongside day-to-day support, it includes 24/7 monitoring, backups, vulnerability management, and regular resilience reporting — giving you complete confidence that your systems are protected.
Recommended for organisations in regulated sectors that need proactive protection & education
totalIT premium offers the ultimate level of IT partnership. Building on the features of totalIT secure, it adds strategic consultancy, dedicated on-site support, advanced planning, and compliance management for a fully comprehensive and proactive IT management solution.
totalIT secure – core features
24/7 cyber monitoring and response
Around-the-clock monitoring of your IT environment. If suspicious activity arises, we respond instantly to contain and resolve the issue, minimise impact and prevent disruption.
Proactive and continuous support
Our expert support team is available 24/7, proactively identifying and resolving issues before they affect your business. Whether it’s a minor glitch or a major fix, we deliver fast, jargon-free solutions to keep your systems running smoothly.
Cyber awareness training
Your people are your first line of defence. We deliver monthly training to boost their cyber awareness and confidence. Alongside this, we manage regular IT updates and patching to keep systems secure, closing vulnerabilities before they can be exploited.
Robust server monitoring
Our monitoring systems continuously track your servers, 24/7. We identify potential issues before they escalate to minimise downtime and keep your organisation online.
Reliable data backup
We protect your Microsoft 365 data and actively monitor your backups to ensure they’re in full working order. Your emails, documents and collaboration tools can be restored whenever needed.
Clear IT roadmap
We’ll work with you to define a clear IT roadmap, aligning your technology with your long-term vision and business goals.
Third-party vulnerability management
We scan and patch critical business apps including web browsers and collaboration tools to help you stay ahead of emerging cyber threats.
Detailed reporting
We provide a detailed Cyber Resilience Benchmarking Report that measures your protection against industry trends. We’ll highlight key considerations that align with your budget.
Features of our totalIT service levels
Compare our comprehensive totalIT solutions:
| Includes | totalIT essentials | totalIT secure | totalIT premium |
|---|---|---|---|
| Unlimited helpdesk | ✔ (0800/1800 M–F) | ✔ (0800/1800 M–F & 24/7 on call support) | ✔ (0800/1800 M–F & 24/7 on call support) |
| User & access management including Microsoft 365 licence management | ✔ | ✔ | ✔ |
| Expert-led, jargon-free support | ✔ | ✔ | ✔ |
| Backup monitoring & Microsoft 365 cloud backup | ✔ | ✔ | ✔ |
| Live system compliance reporting | ✔ | ✔ | ✔ |
| Interactive support portal | ✔ | ✔ | ✔ |
| Strategic guidance and third-party renewals management | ✔ | ✔ | ✔ |
| Quarterly business review | ✔ | ✔ | ✔ |
| Technical updates & system development | ✔ (2 hours per month) | ✔ (4 hours per month) | ✔ (4 hours per month) |
| Third-party software patching | ✔ | ✔ | |
| Third-party software vulnerability management | ✔ | ✔ | |
| Priority one issue – inclusive call outs | ✔ | ✔ | |
| 24/7 end user device security | ✔ | ✔ | |
| 24/7 identity threat response security | ✔ | ✔ | |
| 24/7 information and event management security | ✔ | ✔ | |
| End user security awareness training (monthly) | ✔ | ✔ | |
| Cyber awareness training and phishing tests | ✔ | ✔ | |
| Quarterly 265 security report | ✔ | ✔ | |
| Annual in-person cyber awareness briefing | ✔ | ||
| Annual IT policies review | ✔ | ||
| Risk management & reporting | ✔ | ||
| Security gap analysis and cyber certification fee | ✔ | ||
| IT roadmap planning (quarterly) | Optional add on | ✔ | ✔ |
| ISO 27001 gap analysis | ✔ |
Available add-ons:
- Dedicated senior consultant days (weekly, fortnightly, monthly or quarterly)
- Out-of-hours firmware patching
- Monthly IT planning meeting including IT roadmap management
- Onsite support consultant visits (daily, weekly, fortnightly or monthly)
The benefits of fully-managed IT support from ramsac
Managing IT can be time-consuming, overwhelming, and resource-heavy. Our totalIT service removes the guesswork and stress so you can spend less time troubleshooting technical problems or worrying about security updates and focus on what really matters – running your business.
Whether it’s knowing that your network is secure or taking care of everyday tasks, our fully managed IT support saves you time and energy, so you can stay protected while you work more productively and efficiently.
- Maintain compliance with best practice and regulatory standards
- Resolve issues immediately, 24/7
- Strengthen your cybersecurity resilience and show stakeholders that protecting data is a top priority
- Save valuable time to focus on growing your business
- Reduce the risk of data loss or expensive downtime
- Enhance business processes through proactive advice, clear communication, and regular updates on your IT estate
Why choose ramsac’s totalIT fully managed IT support?
Reliable
Count on ramsac to deliver exceptional service and clear communication, helping to drive and support your business growth.
Dedicated
Our friendly teams are committed to delivering exceptional IT support for your business — available 24/7 and relayed in clear, jargon-free terms.
Flexible
Our experienced IT professionals deliver tailored support that adapts to your business needs — providing the right help, exactly when you need it.
Customer
Satisfaction Survey
All our clients are invited to provide a quick rating of satisfaction when we close a Support request for them. Find out what they had to say.
What are the benefits of fully managed IT support?
- Easy access to a dynamic team of IT specialists covering every area of technology.
- Free up time to focus on your organisation.
- Stay current with the latest innovations in cybersecurity and compliance.
- Remove in-house IT management and costs.
- Provide your employees with seamless IT, including cybersecurity awareness and training.
Build cyber resilience with fully managed IT support
At ramsac, we understand that everyday IT support alone isn’t enough. With cyber threats on the rise, security must be at the forefront of every organisation’s strategy.
It’s no longer a question of if an attack will happen, but when. That’s why our totalIT solutions are both strategic and proactive, so you stay ahead of the curve.
Our fully managed IT solutions deliver continuous security and protection for your network and data, helping to prevent breaches and minimise downtime if an incident occurs.
We’ll even assess your organisation’s cyber strength through our Cyber Resilience Certification, identify vulnerabilities and provide clear steps for improvement. As your business evolves, we’ll re-evaluate your resilience to ensure your defences remain strong and your operations stay secure.
What our clients say
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★★★★★We are a small organisation, but we rely on ramsac for support and help when needed—and advice when required. Hopefully, this relationship will continue.”
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★★★★★"Our approach to cybersecurity has significantly changed since the breach. We have taken ramsac's advice to go fully cloud-based. We recognise that without their timely support, this attack could have potentially put us out of business, underscoring the critical importance of robust cybersecurity measures and expert support."
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★★★★★"totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure."
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★★★★★"Every encounter with any personnel from ramsac has always been a valuable, collaborative, engaging and a learning experience."
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★★★★★“They are very professional, knowledgeable, and friendly…we have had very positive experiences working with ramsac.”
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★★★★★“We want to know that we’re doing everything we should be doing to keep our systems as secure as reasonably possible"
How can our fully managed IT support help you?
totalIT is more than just a service agreement, it’s a complete IT partnership. Acting as your full IT department, we provide continuous support and expert guidance, from answering day-to-day queries to conducting essential cybersecurity infrastructure audits. Everything we do is tailored to what’s best for your business.
If you’re looking for strategic, reliable, and personable fully managed IT support, speak to one of our experts today.
