Honest & adaptable charity and non-profit IT support
Charities and non-profit organisations need reliable IT support to deliver their mission securely, efficiently and cost effectively. Your trustees should feel assured that data is kept safe whilst empowering employees and volunteers working on the front line.
totalIT from ramsac offers a range of fully-managed IT services that give charities and non-profits the security and support they need to thrive.
Feel assured in your IT solution
Charity IT support and services with totalIT from ramsac
Charities and non-profit organisations of all sizes need reliable IT support in order to function safely, compliantly, and effectively. As digital technology and regulation develops, charities need modernisation without service disruption.
totalIT from ramsac delivers honest, independent and high-value managed IT support for charities and non-profit organisations. With our extensive experience supporting both local and national charitable organisations in the UK, we’re here for you every step of the way. That’s why we’re the secure choice for everyone, including charities and non-profits.
Take a look at our video to see how we have helped other organisations.
We are trusted by the following charities and non-profit organisations:
What is IT support for charities, and what do we offer?
IT support plays a crucial role in keeping charities running smoothly, securely, and cost-effectively. At ramsac, we understand that charities face unique pressures, from tight budgets and limited resources to increasing digital demands. Our totalIT services are designed to help charities and nonprofits meet these challenges, empowering you to focus on your mission while we take care of the technology that powers it.
From the donors and volunteers to staff and service users, your charity depends on reliable IT systems to communicate, collaborate and deliver services efficiently. Our managed IT services incorporate proactive support, independent advice and expert consultancy, so you’re never left behind.
We know how important it is that every technology investment delivers value. That’s why we provide only the most trustworthy, independent advice to help you make strategic, cost-effective IT decisions.
We offer:
- Independent, trustworthy and reliable advice from experienced IT specialists who understand the non-profit sector
- Specialised, value-for-money solutions tailored to your organisation size, budget and goals
- Regular visits with a dedicated IT manager
- Support with procurement, budgeting and licensing
- 24/7 support for UK charities, including international offices and remote workers
- Additional cybersecurity monitoring service with totalIT to protect sensitive data and keep systems running
- Cloud and mobile technology solutions, enabling flexible, modern ways of working
- Microsoft expertise – ramsac is a Microsoft Solutions Partner, offering expert, industry-leading support for Microsoft products and services
Protect your charity with totalIT from ramsac
totalIT is built to give charities and non-profit organisations flexibility, security and choice. Select from three progressive tiers, each offering distinct levels of support to meet your evolving needs:
- totalIT essentials
- totalIT secure
- totalIT premium
Whether you’re a new charity or an established name, you’ll find the right level of service with options to upscale as you grow.
With totalIT, you gain a fully-managed IT service that works like your in-house team, keeping your charity connected, your people productive and your systems secure.
Managed IT support for charities
Recommended for: Charities and non-profits seeking a reliable IT partner
totalIT essentials is the ideal starting point for charities seeking dependable, proactive IT support. It includes everything from responsive helpdesk access and regular patching to detailed reporting. We provide all the core services your charity needs to stay secure, productive and compliant.
Recommended for: All charities and non-profits that prioritise data security and protection
Our core service:
totalIT secure is designed for charitable organisations that put cybersecurity first. Alongside full daily IT support, it includes 24/7 system monitoring, secure data backups, vulnerability management and regular resilience reporting. With totalIT secure, your charity or non-profit benefits from robust protection against the ever-changing landscape of cyber threats.
Recommended for: Charities and non-profits that require proactive protection, dynamic security and continuous improvement
totalIT premium is tailored for UK charities and non-profit organisations operating in a highly-regulated sector where compliance and resilience are critical. Expanding on the capabilities of totalIT secure, it adds strategic consultancy, dedicated on-site support, advanced IT roadmapping and full compliance management. Partner with a managed IT supplier and ensure your charity is secure, compliant and ahead of the curve.
Explore our charity case studies
John Ellerman Foundation
The John Ellerman Foundation is an independent endowed grant maker with an aim to advance the wellbeing of people, society, and the natural world. With a small but mission-driven team, the Foundation relies on effective and secure IT systems to support its day-to-day and strategic operations. Read our case study to find out how we’ve helped them with our IT support.
SignHealth
SignHealth is the deaf health charity and exists to improve deaf people’s health and wellbeing in the UK. After assessing their IT infrastructure, we were able to recommend and implement Microsoft 365 across the business, allowing for secure data access across the charity’s range of offices, centres and residential homes. Read our case study to learn more about our successful partnership.
Mental Health Foundation
The Mental Health Foundation is a vital charity that investigates the prevention and sources of mental illness, enabling its service users to thrive. At ramsac, we know how important system uptime is for them, and we work tirelessly to ensure they have full functionality. Find out how we’ve helped them with our IT support.
What our clients say
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★★★★★
We are a small organisation, but we rely on ramsac for support and help when needed—and advice when required. Hopefully, this relationship will continue.”
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★★★★★
"totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure."
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★★★★★"Every encounter with any personnel from ramsac has always been a valuable, collaborative, engaging and a learning experience."
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★★★★★“They are very professional, knowledgeable, and friendly…we have had very positive experiences working with ramsac.”
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★★★★★
“We want to know that we’re doing everything we should be doing to keep our systems as secure as reasonably possible"
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★★★★★“Based on the Foundation’s experiences of working with ramsac I would recommend their services to other organisations who are in need of a competent IT company to help them with day to day support issues and on-going projects.”
Empower your charity with cybersecurity. Choose totalIT today
With around 32% of charities reporting a cyber-attack in 2024, charities are an attractive target for cybercriminals. When an attack occurs, this can cause operations and activities to stop until a resolution is found.
At ramsac, we understand just how important lost time is for charities. That’s why our cost-effective totalIT service offers proactive monitoring for cyber breaches and attacks, allowing us to evaluate your organisation’s risks, any specific working requirements and a reoccurrence strategy.
Plus, we’ll take care of all the heavy lifting so you can always remain operational.
Managed IT support for charities and non-profits
Our totalIT services provide three distinct levels of support for charities and non-profits. Offering 24/7 full-managed support and advice, it covers all your IT and security needs. This includes comprehensive IT solutions and temporary skill gap filling.
Projects & consultancy
Project management for large IT changes, helping you to focus on your day-to-day work.
Cybersecurity
Microsoft 365
Let us help your charity or non-profit migrate to Microsoft 365.
AI readiness and support
We’ll help you to understand how you can effectively use AI in your charity.
Benefits of our totalIT services for charities
We work alongside leading IT cloud, hardware and software providers to ensure the best outcomes for our customers. This makes us ideally placed to offer independent advice and support that caters directly to your charity’s needs.
Our comprehensive IT management provision, totalIT, enables your organisation to receive the guidance, support and security it needs to succeed.
Partnered with our advanced cybersecurity monitoring solutions, you’ll have a winning combination that allows you to continue fundraising efforts and deliver vital services for your users.
- Clear visibility for the future of your IT needs, tailored to your charity’s mission
- Support for volunteers and trustees, not just paid staff
- Streamlines work for remote and hybrid workers
- Improved efficiency – frees up time to focus on your beneficiaries
- Fills IT skills gaps in your charity’s workforce
- Ensures data security for donors and beneficiaries – protects sensitive data and prevents data breaches
- Compliance support with data protection regulations and other legal requirements
- Proactive cybersecurity monitoring service available
- Reoccurrence strategy that tackles future cyber threats
Compare totalIT managed IT services
| totalIT essentials | totalIT secure | totalIT premium | |
|---|---|---|---|
| Unlimited helpdesk | ✔ (0800/1800 M-F) | ✔ (0800/1800 M-F & 24/7 on call support) | ✔ (0800/1800 M-F & 24/7 on call support) |
| User & access management including Microsoft 365 licence management | ✔ | ✔ | ✔ |
| Backup monitoring & Microsoft 365 cloud backup | ✔ | ✔ | ✔ |
| Live system compliance reporting | ✔ | ✔ | ✔ |
| Interactive support portal | ✔ | ✔ | ✔ |
| Strategic guidance and third-party renewals management | ✔ | ✔ | ✔ |
| Quarterly business review | ✔ | ✔ | ✔ |
| Technical updates & system development | ✔ (2 hours per month) | ✔ (4 hours per month) | ✔ (4 hours per month) |
| Third-party software patching | – | ✔ | ✔ |
| Third-party software vulnerability management | – | ✔ | ✔ |
| Priority one issue – inclusive call outs | – | ✔ | ✔ |
| 24/7 end user device security | – | ✔ | ✔ |
| 24/7 identity threat response security | – | ✔ | ✔ |
| 24/7 information and event management security | ✔ | ✔ | |
| End user security awareness training (monthly) | ✔ | ✔ | |
| Cyber awareness training and phishing tests | ✔ | ✔ | |
| Quarterly 365 security report | ✔ | ✔ | |
| Annual in-person cyber awareness briefing | ✔ | ||
| Annual IT policies review | ✔ | ||
| Risk management & reporting | ✔ | ||
| Security gap analysis and cyber certification fee | ✔ | ||
| IT roadmap planning (quarterly) | Optional | ✔ | ✔ |
| ISO 27001 gap analysis | ✔ |
Available add-ons:
- Dedicated senior consultant days (weekly, fortnightly, monthly or quarterly)
- Out-of-hours firmware patching
- Monthly IT planning meeting including IT roadmap management
- Onsite support consultant visits (daily, weekly, fortnightly or monthly)
Why choose ramsac for your charity’s IT support?
Adaptable
We’re flexible to your needs. However your charity works, we can help. We’ve even rolled out text-based support for those who are hard of hearing. Nothing’s off the table.
Approachable
We don’t use jargon. Just simple, clear language. Regardless of your team’s understanding of IT, we’ll help them and resolve any issues, no matter how small or large they may be.
Reliable
We provide a consistently excellent IT service to charities, and our customers consistently rate our front-line support teams positively, in fact, it’s normally around 97% positive responses.
Knowledgeable IT professionals your charity can trust
We understand that the availability and security of mission-critical services for staff, trustees, donors, volunteers and beneficiaries are essential. That’s why we believe that trustworthy, independent and expert counsel is essential.
Our team of experienced, UK-based professionals work alongside your charity helping you understand how your IT works and finding a secure solution, tailor-made to your specifications.
We can help you carry out a thorough information security risk assessment. Then we help plan and implement end-user training and internal policies to ensure the protection of your data. Whatever the size or focus of your charity, we can manage the ongoing security of your IT infrastructure.
Customer
Satisfaction Survey
All our clients are invited to provide a quick rating of satisfaction when we close a Support request for them. Find out what they had to say.
Speak to us today
If your firm needs IT that delivers, get in touch today. Whether you’re unsure about security or just want to sanity check your current IT arrangements, we’re here to help.
