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Mental Health Foundation

Since 1949, the Mental Health Foundation has been the UK’s leading charity for everyone’s mental health. With prevention at the heart of what they do, they aim to find and address the sources of mental health problems, so that people and communities can thrive. The Mental Health Foundation’s vision is ‘good mental health for all,’ their mission is to help people understand, protect and sustain their mental health. With a head office in London, the charity employs staff throughout the UK.

 

Migrating to Office 365

 

The Mental Health Foundation were migrating to Office 365 with their incumbent IT supplier when they encountered some project issues which made them nervous about the success of the migration, they therefore decided to re-evaluate the situation. The Foundation made the decision to move to ramsac with the first task being to complete the aborted Office 365 migration project and stabilise the overall performance of the network. This task was completed quickly and followed up with work to create a strategic IT roadmap, to help both the Mental Health Foundation and ramsac to have a clear direction for how IT would develop over the coming months and years.

 

Support and management

 

At the same time, ramsac took over the day to management and support of the IT environment, via its ‘totalIT’ service. Mental Health Foundation staff who are based around the UK, all have access to ramsac’s IT service team who are on hand to fix IT problems and answer queries. ramsac’s IT Operations Team monitor the network 24/7 and are often able to fix issues before users are even aware they exist. And ramsac’s technical team manage the network, roll out patches and updates, make proactive changes to keep the system on track, and they visit the Foundations network of offices, to ensure end users get the chance to interact with the IT team.

Setting the Strategy

 

ramsac’s Lawrence Wilkinson was assigned to lead the IT strategy for the charity. As he describes it, “I work alongside the MHF leadership team, who are largely non-technical, to ensure that I understand the organisations plans and priorities and that I can turn those into a structured IT plan. I meet with them regularly and as well as responding to their needs, I’m able to inform them of the priorities they need to address from a technical and security perspective. When I started working with MHF, IT was largely reactive and there wasn’t a clear plan for how things needed to progress. We now work collaboratively to set annual plans and budgets and both parties have a clear idea of the direction of travel.”

 

Delivering well planned projects

 

Since that first 365 project, ramsac have continued to roll out projects to improve efficiency and security across the IT estate, including the implementation of advanced email security, multi factor authentication, better use of Microsoft Teams including a Teams based phone system, and improved audio visual conferencing tools to facilitate this dispersed team to collaborate more effectively.

Adrian Lance, Director of Finance & Systems at the Mental Health Foundation commented “The experience of working with ramsac on specific IT projects is a good one. They are very clear upfront about what is needed by all parties, which means we can clarify our understanding and costings are identified in advance. During project delivery, communication happens regularly, and any identified issues are reviewed and seen to conclusion. On completion of the project final reports are issued and discussed to ensure the project is properly bedded in and any identified follow up work is flagged.”

Adrian commented “Based on the Foundation’s experiences of working with ramsac I would recommend their services to other organisations who are in need of a competent IT company to help them with day to day support issues and on-going projects.”

 

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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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