“It's about the relationships and it's about the confidence in our systems. We don't want to skimp on something as critical to our business as IT. I would definitely recommend ramsac to other professional organisations.”
"Having a support company there who conduct regular checks of the network, monitoring things like server capacity and everything else that needs to be looked at on a daily basis. I can't tell you how beneficial that is."
“We can now depend upon our IT systems to do the job. The server no longer crashes and it is switched on 24×7. We now have a clear understanding of our IT requirement and their associated costs, enabling us to budget effectively.”
“The upgrade was seamless, the ramsac team took the time to plan it meticulously, keeping us informed throughout the process and ensuring that all the eventualities were planned for and appropriately mitigated. Their proactive approach...
“ramsac’s strength lies in following up on all support requests, network issues and development requests, and this has ensured that no task, however small, is allowed to slip through the cracks. The team are communicative, pleasant and...
“Our customer service and call management have really benefited from the ShoreTel technology. The ECC has been configured to allow for expansion and there are various other features that we may tap into in the future, such as...
“Relying so heavily on our ICT, but not knowing the condition it was in, had been a constant source of worry for the school for some time. Now for the first time we would be able to understand our situation, make plans for the future and...
“Although outsourced, ramsac is in practise a direct extension of our IT department. On top of sharing the commitment to servicing our day-to-day needs, it keeps us up to date with the latest in IT developments and gives us honest, independent advice.”
“ramsac really understand what their customers need, they take the time to find out what their requirements are and they are so thorough. They have great attention to detail, they are efficient, friendly and extremely helpful.”
“Since moving to ramsac we benefit from the much wider knowledge base which is now available to us, increased support, strategic development, reduction of risk and some new friends! We would certainly recommend ramsac to other organisations.”
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan!
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.