Contact Support

If you are an existing client to get support call us on:

+44 (0)1483 412 042

OR

Login to the portal

Support portal

If you've been given a 6-digit support code

click here

Not an existing customer?

Contact us

COVID-19 Update: Despite Covid-19 it is very much business as usual at ramsac. Our team are working remotely to continue to deliver the industry leading IT support and project work you expect from us. Please get in touch to find out how we can support your business or check out our Covid-19 resources.

Air Charter Service

  • Who are Air Charter Service?

Founded in 1990, Air Charter Service Plc (ACS) is a global leader in the air brokerage industry. ACS operates in both private and freight markets and provides aircraft and related travel services for private hire, TV and film logistics, travel agents and group travel, whilst its cargo department provides aircraft for aid and relief agencies, government departments, freight forwarders, general sales agents and airlines.

 

  • International offices

ACS’s commitment to exceptional personal service saw the company grow rapidly and it expanded from its headquarters in Kingston Upon Thames with the opening of a number of international regional offices, which now include New York, Moscow, Dubai, Hong Kong, Spain and Johannesburg.

Whether it is flying VIPs to remote locations or delivering important cargo, ACS prides its self on having a reputation for quality, punctuality and reliability. To achieve these goals, it recognises that the ability to react in an ever-changing business landscape is essential and a key part of maintaining the company’s operational effectiveness is its IT infrastructure. It relies heavily on computerised reservation systems for passenger bookings and freight management, while customer records and other business critical data is held locally on servers. To ensure its IT systems are in the best possible health, ACS outsources its IT support and maintenance to Surrey based IT consultancy ramsac.

 

  • Highest levels of IT support

Rob Bishop, Group IT Director at ACS explains, “We operate in an incredibly aggressive marketplace, so it is vital that we maintain the highest levels of IT support for our business operations on a continual basis. ramsac works closely with ACS to ensure these levels are consistently met, providing a vital layer of support and a backup service should there be any potential interruption with the in-house IT support, such as illness, or during staff holiday periods.“

As well as helping ACS make its data backup and disaster recovery systems process more robust, the company also benefits from ramsac’s wider in-depth IT expertise and knowledge. Being a dedicated IT specialist, ramsac has the capacity to keep abreast of the latest industry trends – offering these benefits to its clients. “One of the major advantages of working with ramsac is that we benefit from the latest in product developments and training without having to incur the additional and often prohibitive costs and time resources required to keep abreast of these,” says Bishop.

 

  • Enabling virtualisation

ramsac has also extensively assisted ACS at a strategic level, as Paul Mew, ramsac’s Technical Director, explains, “We have worked very closely with ACS on projects to enable virtualisation and better shared storage across the company’s systems. Consolidating its number of servers has worked in tandem with the move to virtualisation to free up valuable resources and give a far greater degree of control over them. Using a Dell Equallogic storage area network (SAN), ACS can now easily scale storage without having to make extensive changes to the network infrastructure. The network is also more robust, with a failover backup service that protects the company’s invaluable data and also ensures a high degree of flexibility and resilience, which allows a server to be taken offline (for maintenance or replacement for example) without causing any disruptions.”

ACS’ adoption of a Dell Equallogic SAN is also a prime example of the company utilising ramsac’s expert knowledge. As a certified Dell Partner, ramsac has access to the technology, training and best practices of Dell, encompassing both products and services. This means ramsac has been able to install and fully configure the system for ACS’ needs, as Bishop continues, “Having had an in-depth consultation with ramsac we decided to move all of our essential business data to one storage system. In some ways this was considered a very bold move, as any significant failure could be disastrous. However, ramsac gave us the confidence and practical assurance that using the Dell Equallogic SAN would cater for our requirements and they have managed the whole operation, from the installation, integration and monitoring of the continued operation.”

By adding a valuable resource to the IT function, ramsac has given ACS the freedom to develop its business and systems, safe in the knowledge that its infrastructure is not only keeping pace but often helping to drive parts of the company forward by offering the highest levels of support to the core business. Mew elaborates, “A key part of working with clients such as ACS is to fully integrate into the business, its needs and its culture. As part of our role, we have taken care to fully understand how IT supports ACS’ sales and marketing functions and developed a fully rounded view of the business and its needs, so we can give the best advice.”

 

  • Single point of failure protection

Bishop concludes, “ACS needs to be protected against a potential single point of failure in its IT technology, which can be a decisive issue if it is entirely dependent on an individual or few key people. Although outsourced, ramsac is in practise a direct extension of our IT department. On top of sharing the commitment to servicing our day-to-day needs, it keeps us up to date with the latest in IT developments and gives us honest, independent advice. The ramsac team have to be as up to speed on our systems and business as we are because there are occasions, such as holidays or illness, where they take the reigns and ensure our whole IT function runs smoothly.”

Contact us to understand how we help Businesses manage their IT
Registration No. 26980136
Terms and Conditions | Privacy Notice
GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
See All Reviews
© 2020 ramsac. All rights reserved.