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New Covent Garden Market Authority

  • Who are CGMA?

New Covent Garden Market is the largest wholesale market in the UK, with more than 250 companies and 2,500 people at the site in Vauxhall it provides fruit, vegetables, flowers, plants and catering services to London and the South East. The Covent Garden Market Authority (CGMA) is a Government backed body that runs the market. It provides management, supervision and security of the site, as well as heating, electricity, cleansing, refuse disposal and maintenance of buildings and roads. It also handles the letting of trading premises and offices to tenants.


  • Replacing 30 year old infrastructure

In September 2006, CGMA announced the start of a two-year programme to replace its 30-year-old infrastructure with fresh, modern facilities that once completed will deliver an exceptional trading environment for both tenants and customers. As part of this new chapter in the markets history, Jan Lloyd, Chief Executive of CGMA reappraised all of its business processes including how CGMA was using and could benefit from information technology.


  • The problem

“IT had not featured in our business significantly – we had a very basic accounts and letting system that had not been updated over the years and a number of bespoke systems that were disjointed and proving costly to maintain by the various IT suppliers that we were using,” explains Jan Lloyd. “With big plans for the business we recognised that to realise them would require an IT infrastructure and support to match.”

To deliver and maintain a project of this scale the skills of a large corporate in-house IT team was needed. However, CGMA was realistic about the associated resource, cost and headache of financing and managing such a department. The obvious choice was to find a company that could be a trusted outsourcing partner.


  • Selecting ramsac

In early 2007, CGMA short listed a number of IT consultancies and invited them to put forward their recommendations.

Specialist IT outsourcing consultancy, ramsac, was awarded the project to undertake an IT audit and systems health check and this resulted in a number of significant improvements being proposed. Lloyd explains why ramsac was chosen to work with CGMA, “We were so impressed with the professionalism and quality of support from ramsac that we took the decision to outsource all of our IT development and support to them.”


  • Deploying Microsoft technologies

ramsac deployed Microsoft server technologies, including Microsoft Office SharePoint, which is used by CGMA to organise its document and content management needs, and Intranet services. “Streamlining our business processes in this way ensures that tenants are billed on-time and there is a clear audit trail to ensure that any issues our tenants have are dealt with promptly and effectively. This enables us to provide a high quality service to our tenants,” comments Lloyd on the implementation of these systems.


  • Outsourced IT director

Complementing these infrastructure enhancements ramsac also provides CGMA with ongoing IT support via its helpdesk, remote monitoring to immediately identify and resolve issues, network management, IT asset management and control, and most importantly of all for CGMA the benefit of an outsourced IT Director to assist the Senior Management Team in developing the long term strategy.

In addition, a ramsac Network Consultant visits the office each month and is seen as another member of the team, therefore if an IT problem arises, no matter how small, the staff in the office know that support is at the end of the telephone or only an email away. The whole of CGMA is now able to feel totally confident in an IT system that is secure and professional. Adds Lloyd, “We can be confident that should an issue arise it will be identified and dealt with swiftly, quite often without our prior knowledge, by an expert who knows exactly what we have, how it works and how to resolve it with minimum or no impact on the business.”


  • The benefits

Lloyd explains that CGMA has also been able to save money and resources by working with ramsac. “We no longer have expensive bespoke systems to maintain and as ramsac ensures that our investment in IT is money well spent, we have seen significant money savings. This is of course in addition to the obvious savings that we make in not having a dedicated IT department.”

Today the IT systems and support at CGMA is a very significant part of the successful running of its business. Lloyd adds, “Having these new systems in place means that we operate a secure network and it is much easier to track what we are doing and assess how we can improve the services that we offer.”

Lloyd stresses that although CGMA now boasts an IT infrastructure to match the pedigree of the market it is not resting on its laurels, “As we grow, we will work with ramsac to upgrade the IT to further support the organisation as the business needs change. The next step is to assess the use of customer relationship management software and how it could be implemented with our current IT systems to provide a fully integrated customer management system for all of our tenants.”

“ramsac has placed the resource and capabilities of a large organisation IT department at our immediate disposal,” concludes Lloyd. “We continue to have a lot of new developments happening right across the market and ramsac’s support at a strategic and operational level plays an important part in this growth.”

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11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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