Getting the best out of your relationship with ramsac – being a Primary Contact
Posted on August 5, 2025 by Peter Tooke
Running an organisation is busy enough without IT headaches getting in the way. That’s where we come in, to keep things running smoothly, secure your systems, and help you make the most of your technology.
The best results come when we work as a team. The more we understand your organisation, and the more you engage with us at the right moments, the better value you’ll get from our service.
Here’s how you can get the most out of your relationship with us.
When do we need your input?
We don’t need constant contact, but there are certain times when your input really helps things move faster and go more smoothly.
Getting started or making big changes
When we first begin working together, or if something changes in your organisation (like a new office, a restructure, or a new system), that’s a key time to loop us in. Keep in touch with your Relationship Manager and we can help you plan properly, rather than rushing to fix things after the fact.
Making technology part of organisation conversations
We’ll suggest regular check-ins to look at your IT setup, goals, and challenges. These are a chance to step back from the day to day and make sure your IT is heading in the right direction, ideally alongside your organisation plans. You don’t need to be technical. Our Solution Architects will give you the plain English pros and cons and help avoid unexpected costs or risks.
Managing change in your IT environment
On an agreed schedule we’ll be on your time, either remotely or on site. This is the time to spend with your dedicated Technical Consultant to talk through how your environment is working, what challenges you’ve been facing and whether any tweaks are needed to ensure you’re getting the most out of it.
Encouraging staff to come to us
The sooner we know about an issue, the sooner we can fix it. If something’s not right, encourage your team to tell us directly so you’re not stuck acting as the middleman for every little issue. Ask them to share any details with our Support Team that might help us understand what’s going on and we can get stuck in right away.
Who’s the best person to work with us?
It’s useful for us to have one or two key contacts in your organisation so we know who to speak to when decisions need to be made.
Here’s a good way to think about it:
- Day to Day Contact (Primary Contact) – Someone who knows how the team works and can help with things like new starter setups, approvals, or sharing company updates.
- Secondary Contact – Acts as a backup for when the day-to-day contact is unavailable and receives key security notifications when needed.
- Big Picture Contact – Someone who understands where the organisation is going. For example, a director, office manager, or finance lead. They’re the right person for strategic chats and planning.
- Decision Maker(s) – There’ll be times we need approval to go ahead with something, maybe buying kit or agreeing to extra work. Let us know who’s authorised to say yes, and we’ll always check with them before acting.
One person may cover more than one of these roles.
Tip: If someone changes role or leaves, just drop us a line so we can keep our records up to date.
In Summary
The more open the communication, the better the outcomes. A bit of input from your side helps us be more proactive, avoid delays, and makes sure your IT is working with you, not against you.
If you ever want to review how things are going or look at ways to get even more value from our service, we’re always happy to talk. We have created a handy factsheet with all the information on how to get the best out of your relationship with ramsac, download it by clicking on the button below.
