Introducing the ramsac client portal: your new home for IT support
Posted on September 2, 2025 by Louise Howland
We’re excited to announce the launch of the ramsac client portal! A new, streamlined way for our clients to manage their IT support with greater visibility, control, and convenience. Whether you’re the main IT contact in your organisation or an end user needing help, the portal is designed to make your life easier.
Why we built it
At ramsac, we’re always striving to improve the service we offer. Our goal has always been to deliver IT support that is not just reliable but also transparent and proactive. The new client portal is a direct result of client feedback, a way to provide faster access to information, greater collaboration, and more self-service options without compromising on the personal service we’re known for.
What the portal offers
Here’s a quick overview of what you can do in the ramsac client portal:
For primary contacts
- Ticket oversight: Instantly view and track all open, pending, and resolved tickets across your organisation.
- Asset visibility: Get a centralised view of your hardware estate and review the status of your endpoints.
- Insights and reporting: Access dashboards and compliance reports to monitor your organisation’s IT security and health.
- ramsac services: Access your invoices on demand, and raise orders and requests from one central location more easily.
For all end users
- Log tickets easily: Quickly raise new support requests via a simple form – no need to email.
- Track your requests: See real-time updates on the progress of your ticket and who’s working on it.
- Knowledge base access: Explore self-help guides and resources to solve common issues faster.
Built with you in mind
We understand that IT isn’t just the job of one person, it’s a business-wide concern. That’s why we designed the portal to be intuitive and helpful for everyone, from business leaders and IT managers to regular staff members. It’s secure and available 24/7.
Whether you want to submit a quick support ticket or dig into your service stats, the portal is there when you need it.
Getting started
We’ve created a short webinar to walk you through the portal’s features and benefits. Watch the client portal webinar ➜
If you’re a primary contact for your organisation, you should already have received your portal login instructions (no new passwords or login details required!). If not, or if you’re unsure how to access the portal, just drop us a message and we’ll get you set up right away.
Feedback welcome
This is just the beginning, we’ll be continuing to add new features and refine the experience over time. We’d love to hear your feedback as you explore the portal.
We’re proud to bring this new platform to our clients, and we hope it helps make your day-to-day IT experience smoother and more empowering.
If you’d like help getting started or want a short demo, please speak to your relationship manager.
How can we help you?
We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.
