Coming soon: Your new home for IT Support with ramsac
Posted on July 21, 2025 by Louise Howland
We’re getting ready to launch something new and exciting that will make managing your IT support even easier.
On Monday 21st July, we begin rolling out the brand-new ramsac Client Portal to a wider group of our totalIT clients. This is the next step following our initial pilot, and we’re thrilled to be opening access to even more organisations.
What is the Client Portal?
The portal is a smarter, faster way to:
- Log support tickets
- Track the progress of existing requests
- Access IT health reports and dashboards
- View assets and invoices
- And much more – all from one secure location, available 24/7
Whether you’re a primary contact managing your organisation’s IT, or a team member needing help, the portal gives you visibility, control, and convenience in just a few clicks.
What’s happening next?
If you’re part of our totalIT service and haven’t yet been onboarded, don’t worry, you’ll receive your access soon!
- Clients in this phase will receive a welcome email with login info, user guides, and a short video to help you get started.
- We’re also running live demo sessions and will share recordings to help users get the most out of the portal.
Why we’re excited
This portal has been built around your feedback and the goal of making IT support more transparent, more proactive, and more efficient. It’s about putting useful tools and information in your hands, without losing the personal service we’re known for.
Stay tuned
If you are a totalIT client watch your inbox for your invitation to join the portal. We can’t wait to show you around!
How can we help you?
We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.
