Contact Support

If you are an existing client to get support call us on:

+44 (0)1483 412 042

OR

Login to the portal

Support portal

If you've been given a 6-digit support code

click here

Not an existing customer?

Contact us

COVID-19 Update: Despite Covid-19 it is very much business as usual at ramsac. Our team are working remotely to continue to deliver the industry leading IT support and project work you expect from us. Please get in touch to find out how we can support your business or check out our Covid-19 resources.

Covid risk assessments

We take the safety of our staff and our clients very seriously. In the current climate we have taken reasonable steps to ensure the safe return to work for our team.

We have undertaken various risk assessments and implemented new hygiene measures where appropriate to do so.

Visiting your site

Where it’s possible to carry out technical work remotely, or to meet with you via Teams, we will continue to do so. However we recognise that sometimes being on site is important. We have issued a risk assessment to all our field based colleagues which is available to view below.

If you are hosting one of our technical team onsite, we expect that you will provide them with a safe environment, respectful of social distancing.

They will require a dedicated desk for their use on the day they are onsite and we would expect this desk to have been cleaned prior to their arrival. We will provide our team with hand sanitiser, gloves and a face mask. Full details are in the risk assessment document.

Before we return to site visits at your office, we kindly request that you complete this survey. It will not be possible for us to visit if this form has not been completed.

Visiting our offices

We are limiting the number of visitors to our offices for the time being. Where it’s possible to have a meeting via Teams or Zoom, we would prefer to do it that way. However we also know that sometimes, it’s important to get together in person, and we aim to do so as safely as possible.

We have published a risk assessment for visitors in the ramsac offices which is available to view below.

Generally speaking, your visit will be restricted to the reception and meeting room area. You’ll be asked to follow good hand hygiene processes, to respect our social distancing measures and to avoid visiting the offices if you have any of the Covid-19 symptoms.

We are asking all visitors to complete this form no sooner than 24 hours before their visit. This is to confirm your understanding of our safety procedures and helps us to meeting our ‘track and trace’ responsibilities.

Working in our offices

Our own team have been separately briefed on how to work safely at our office. For the time being we have reduced the office capacity, encouraging colleagues to work from home two or three days a week. For your information, we have also shared our Office Worker risk assessment below.

ramsac office worker risk assessment

How can we help you?

We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.

Get in touch
Registration No. 26980136
Terms and Conditions | Privacy Notice
GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
See All Reviews
© 2020 ramsac. All rights reserved.