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Terms & conditions

For the supply of equipment & related services

See below for terms and conditions or click here for Acceptable Usage Policy and dispute resolution policy 

Please click here for Telephony terms and conditions


The Company means ramsac limited and the Customer is any party using the services, goods, advice or goodwill of the Company.

Orders are accepted and goods supplied subject to the following express terms and conditions, and all other conditions. Warranties and representations, express or implied, statutory or otherwise, except as to title, are hereby excluded. No addition thereto or variation there from shall apply unless agreed in writing by the parties.

These terms and conditions replace and supersede any pre-existing agreements between the Customer and the Company.


The company shall be entitled by notice in writing to the Customer to cancel any uncompleted order or to suspend delivery if the Customer shall commit or allows to be committed any breach of these terms and conditions and if such breach be capable of remedy shall not so be remedied within 28 days of notice of the breach and such cancellation shall be without prejudice to any other remedy of the Company.

If any order is cancelled by the Customer then the Customer shall indemnify the company against all losses arising out of such cancellation.


Whilst every endeavour has been made to ensure the accuracy of the prices quoted, no responsibility can be accepted for any errors or omissions. Prices are subject to alteration without notice and are exclusive of V.A.T., carriage and insurance.

All prices are subject to change due to currency fluctuations, EC levy charges, E &OE, and changes in law.

In the event of any suspension of work through the Customer’s instructions the price(s) shall be increased to cover any extra expense thereby incurred by the Company.


All accounts are strictly net and all payments due under the contract shall be made in full without set-off, deduction or counterclaim.

Accounts where credit terms have been agreed are payable on demand but in any case must be paid by a date which will ensure payment is received by the Company not later than 30 days following the date on which the goods are dispatched. In the event that any invoice becomes overdue, all invoices become payable immediately.

All overdue accounts will be subject to interest at 3% per month.

The Company may in its absolute discretion assign to any third party whatsoever any debt outstanding and due from the Customer without reference to the Customer.

Any queries relating to Company invoices must be raised in writing by the Customer within 7 days from the date of the invoice. If no query is raised by the Customer within this period it will be deemed as having been accepted in full.

Dispatch dates

Any date quoted by the Company for delivery or installation is given in good faith as a reasonable estimate but time for delivery and installation is not of the essence of the contract. No liability is accepted for delays caused by the Suppliers, Vendors or Carriers of the Company.

If the Company is prevented, other than by its own act of default, or at the request of the Customer defers the delivery and/or installation of goods then the Company shall be entitled at its option seven days after the Company has notified the Customer in writing that the goods are ready for delivery and/or installation:

  • to increase the price by an amount which shall reasonably reflect the cost to the Company of the continued storage protection and insurance of the goods and all other additional costs incurred by it as a consequence of the delay and/or
  • to require the Customer from a stated date to assume responsibility for the storage protection and insurance of the goods and to treat the goods as having been for the purpose of this contract delivered on such date.

Carriage, delivery, risk and title

Risk in the goods supplied by the Company shall pass to the Customer on the delivery to the destination specified by the Customer. The Customer shall until title passes insure the goods for the full replacement value and keep them insured from the time when risk has passed to the buyer.

If the goods are damaged in transit this must be recorded in writing at the time of receipt. The Company cannot accept responsibility for goods signed for as received in “Good Condition”.

Any damage to the goods in transit should be notified in writing to the Carrier and the Company within two days of receipt; packing and contents to be held for inspection. If the goods are not received by the Customer within six days of date of invoice the Carrier and the Company should be informed in writing immediately.

Until title to the goods has passed to the Customer the goods shall be held by the Customer as bailee for the Company and shall leave in place all marks and indications on the goods of the Company’s ownership of them and shall if so required by the Company store them separately from other goods. Without prejudice to the foregoing conditions the Company shall have the right to re-sell or otherwise dispose of them.

If payment is overdue in whole or in part or immediately upon the commencement of any act or proceeding in which the Customer’s solvency is involved, all sums in respect of goods supplied to the Customer or arising from any transaction, sale or account shall become due immediately and the Company may (without prejudice to any of its other rights) recover or resell the goods or any of them and the Customer hereby licences the Company its employees, servants or agents to enter the premises of its Customer for the purpose of recovering or re-selling the goods.

Warranties and liability

The Company warrants that the goods are reasonably fit for the purpose of the Customer so far as that purpose has been made known to the Customer in writing and that they will conform to their manufacturers description but all other warranties and descriptions as to the quality of the goods or their ability to perform certain functions are expressly excluded from this contract.

The Company shall not be liable for any breach of the above warranties or guarantee (“The Warranties” and “The Guarantee”):

  • unless the Customer has paid to the Company all monies payable on or by the date stipulated for payment.
  • unless the Customer gives written notice of the non-compliance or alleged defect within one week of the discovery of the non-compliance or defect or the date when such problem ought reasonably to have been discovered and in any event before the expiration of the warranty period.
  • unless the Customer makes no further use of the relevant goods and forthwith returns the goods to the Company (carriage paid)
  • if the goods have been modified, altered or otherwise tampered with in any way other than by a duly authorised representative of the Company.
  • if the goods have been subjected to misuse, neglect, carelessness, lack of maintenance, vandalism or other commotion, disturbance or whatever nature whether affecting the goods directly or in directly as a result of such matter affecting the premises in which the goods are situated.
  • if and to the extent that the goods have been produced from designs or specifications by or on behalf of the Customer.
    Notwithstanding the provisions of this clause if the Company is found liable for any loss or damages the Company’s liability shall in no event exceed the total purchase price of the goods.


All illustrations, drawings, catalogues and descriptive matter are of generally informative nature only and do not form any part of the specification or description of the goods. The Company shall be entitled without notice to make such reasonable modifications to such specifications, descriptions, designs, materials or finishes as it deems necessary or desirable and the Customer shall not be entitled to object to or reject the goods by reason of such modifications.


All specifications and designs submitted by the Company and the copyright in them and the right to reproduce any of them remain the Company’s property.

Where goods are made or adapted in accordance with the Customers specifications the Customer shall indemnify the Company against all cost claims and/or expenses incurred by the Company in respect of the infringement or alleged infringement by such goods of any patents, registered designs, trademarks or other rights belonging to third parties.

Force majeure

The Company shall not be responsible for the non-performance in whole or in part of its obligations nor under any liability to the Customer in respect thereof if such non-performance is due to acts of God, War, insurrection, government regulations, embargoes, acts of terrorism, strikes, Labour disputes, illness, flood, fire, tempest or any other cause beyond the control of the Company.


Neither party may assign the Contract to which these terms and conditions apply nor of its rights or obligations under the Contract without prior consent in writing of the other party.


If at any time any one or more of these conditions (or any part thereof) is held to be or becomes void or otherwise unenforceable for any reason the same shall be deemed omitted here from and the validity and/or enforceability of the remaining provisions of these conditions shall not be in any way be affected or impaired thereby.


No failure of or delay or forbearance by the Company in asserting or exercising any right or remedies under the contract shall affect its rights there under.

Data protection

Data, both physical and electronic, will be held in the strictest confidence and in compliance with the relevant Data Protection Law and you consent to this. You may request at anytime that ramsac does not use data for Direct Marketing purposes.

Maintenance service agreement

Service provided under maintenance service agreement is subject to the terms and conditions of the appropriate maintenance service agreement.

Conditions relating to onsite installation/consultancy project work:

  • The Customer agrees that ramsac limited is not liable for damage caused to the Customer’s computer components as a result of improper installation or other hardware configuration caused by the Customer
  • The Customer is strongly advised to keep backups of valued data and it is agreed that ramsac limited is not liable for data lost as a result of the Customer’s actions or ramsac limited’s advice at any time.
  • The Company takes no liability for the effects to the Customer’s PC from Shareware, Freeware, Unlicensed Software or Software downloaded from the Internet.
  • The Company will not install any software that has not been properly licensed.
  • Unless otherwise agreed, site visits will be subject to a minimum charge of half a day. The Company does not guarantee a fixed solution/installation time and whilst it will estimate project costs as accurately as possible, additional time will be charged at the agreed hourly rate.
  • The Customer will be charged for any parts or software that have to purchased on their behalf.
  • The Customer is responsible for ensuring the compatibility of any third party or specialist software or hardware prior to any work being carried out by ramsac limited.
  • It is recommended that the Customer takes heed of any advice given by ramsac limited following a site visit in relation to the operation and improvement to the Customers computer systems. ramsac limited cannot be held responsible for subsequent problems caused which are attributable to non-implementation of these actions.

ramsac service agreements

The Company will issue a separate document relating the terms and conditions for the supply of ongoing service agreements.


English law shall apply to the Contract, and the parties agree to submit to the exclusive jurisdiction of the English courts.

11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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