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CryoLife Europa

CryoLife Europa is one of the world’s leading manufacturer of medical device products. Their UK office is based in Guildford where they market and sell medical device products directly to the medical industry.

In this video Claire Brown discusses how ramsac helped CryoLife with their IT support and how we made IT simple for them.

Get in touch to discuss your IT needs

 

Transcript: 

I’m Claire Brown and I’m office manager at Cyrolife Europa.

Cryolife manufacture and sell medical device products directly to the medical industry.

Fairly specialised and our office in the UK is mainly doing sales and marketing which involves lots of sales deadlines, getting orders out of the door and really need systems to working be well all the time. ramsac were recommended to us by another local company, that we work with, and we really felt that it was a trusted recommendation.

Going on from that, we then met with ramsac and really felt impressed by what they could offer us and what they could do generally for our company. We thought it was a really good fit. ramsac are extremely professional, but they’re also very friendly and extremely efficient within their interactions with us. In particular Simon, who comes in on a monthly basis, identifies issues that need resolving, makes recommendations. Within moments of telling us something is required; we receive an email from the office to give us a quote and get things moving.

The key thing that I find with ramsac is that we’re very busy. Things regularly drop off our radar, ramsac, put them back on the radar. We don’t have a hard Sell from ramsac but they will remind us of things that we’ve had quotes on, ask us if we want to actually follow up with the purchase.

Where we may have had single points of failure before and regular network outages, we now no longer have that. I mean save; you know infrastructure going down across the country? We don’t have the kind of regular little glitches that you might get in a company. And that’s largely down to the audit that ramsac undertook and the recommendations that they’ve made.

They really understand what their customers need. They take the time to find out what their requirements are and they’re so far attention to detail their efficient their friendly, and extremely helpful.

And ramsac had been involved with us with our office refurb that we have recently undertaken. We relocated our comms room at which is extremely complicated task. In particular, we had Simon on hand who planned the project and was really faultless and everything that he did. We were extremely pleased everything went smoothly and it’s really all down to ramsac pulling everything together.

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The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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