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King Edward’s School

  • Who are King Edward’s School?

Located in Witley, Surrey, King Edward’s is an independent co-educational school with approximately 480 pupils, 300 of whom are boarders. Educating boys and girls from 11-18, King Edward’s strives to stay ahead of its time without losing sight of its traditional strengths. With its strong pastoral and caring philosophy the school creates an environment in which all pupils can thrive and develop.

King Edward’s approach to teaching ICT (Information and Communication Technology) is to allow pupils to experience the technology through the various subjects that they study, making ICT a part of their overall learning, as opposed to a separate academic discipline. This means that the technology and IT infrastructure within the school is an essential element of the way the school’s education system functions.

Over the years, as King Edward’s School advanced its use of technology, the complications of maintaining the school’s IT infrastructure increased. Director of Information and Communication Technology, Brian Turner explains, “The IT infrastructure within the school grew to the extent that our staff and IT technicians felt the need for additional support in the maintenance of the network system.”

The school computer system includes 300 laptops, 100 desktops, 12 servers and 80 wireless access points and a huge number of software applications are used by pupils, teachers and office staff. With technology akin to that of a SME sized business, King Edward’s School decided to seek specialist advice from an expert IT consultancy.

 

ICT department and IT consultancy working side by side

ramsac, an IT solutions company based in Surrey, was chosen. Mr Turner comments, “ramsac support our systems and provide us with telephone and onsite support as and when problems occur. This removes many of our IT related headaches, providing us with swift and effective response when it is needed.”

As well as providing remote support, ramsac provide a network consultant who spends a day at the school once a month to offer additional knowledge to assist the school’s ICT staff in managing and maintaining the network infrastructure. In addition, ramsac also provides strategic planning and direction through a monthly meeting with one of their Senior Technical Consultants. These visits give an opportunity for day-to-day IT issues to be discussed alongside the forward planning of future projects. Mr Turner explains, “Having an external consultant coming to these meetings gives us fresh ideas, perspectives and approaches. It helps us to prepare fully before embarking on any new projects. The result is faster, smoother and better executed implementations.”

 

  • ramsac fills the skills gap

In addition to providing an outsourced IT service to the school, ramsac was also able to offer King Edward’s its expertise in recruiting specialist staff. When a vacancy for a ICT technician arose within the school’s technical department, it requested ramsac’s assistance to find a suitable candidate. Taking responsibility for the entire process ramsac advertised for applicants, short listed the best-qualified candidates for the job and conducted telephone interviews before presenting its recommendations to King Edward’s School. The school then undertook the closing interviews and successfully filled the position.

Today ramsac is an integral part of King Edward’s School’s ICT department, as Mr Turner adds, “Combining ramsac’s skills and expertise with our own has ensured that we provide pupils and staff with a reliable, usable, secure and evolving IT infrastructure.” He concludes, “Above all, ramsac provides the school with peace of mind. IT has become paramount in how our education system functions, and it is of great importance that this runs flawlessly. Looking ahead and developing our IT infrastructure with ramsac means that we can plan and budget accordingly ensuring that the high-pedigree and modern outlook of the school is reflected in its IT infrastructure.”

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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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