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National Federation Roofing Contractors

The National Federation Roofing Contractors chose ramsac to provide IT support to their offices, improve their telecoms solution and to work on all IT projects and upgrades.

 

  • Who are The National Federation of Roofing Contractors (NFRC)

The NFRC is the UK’s largest roofing trade association. With a history spanning over 125 years, NFRC has established itself as the voice of the roofing industry, constantly adapting to change and innovation to ensure its members are at the forefront. NFRC actively ensures that all members offer high standards of workmanship and sound business practice through a strict code of practice, a vetting procedure, including site inspections and adhering to Government endorsed standards.

 

  • What prompted the move to ramsac?

Prior to moving to ramsac, NFRC were being supported by a small IT company, who were not able to respond immediately to support issues and were often taking over 24 hours to answer queries and even longer to attend site when needed. They also had slow internet access and an aging phone system. Tanya Cooper, Head of Operations at NFRC commented “Our data was being held on a series of old servers that were slowly reaching the end of their life, so we recognised that they were at risk. We were also having to backup data manually which was very time consuming and felt risky”.

 

  • Why ramsac?

ramsac was recommended to NFRC by their HR Consultant who were already ramsac clients, so when NFRC went out to tender for a new IT supplier, ramsac were invited to respond. “We met with three companies, ramsac offered the least complicated service. The company had a modern approach without making prospective clients feel like just another ‘account’. For a non-IT savvy person like myself, it was extremely important to have someone who helped me to understand the full extent of the services offered, without pushing additional services that weren’t required.” commented Tanya Cooper.

 

  • IT projects

As well as resolving the issues NFRC had with support and backups, since moving to ramsac NFRC have been able to complete multiple IT projects including; moving to a hybrid cloud server setup, migration to cloud based email, upgrade of workstations and laptops, and the installation of leased line and backup internet connection. Tanya Cooper commented, “ramsac have always provided a great project team, who attend site and talk through all the requirements of each project, in language I can understand and are really great at keeping me up to date on actions and issues throughout the project.”

 

  • The benefits of working with ramsac

In addition to immediate support on IT issues, NFRC have gained a relationship with ramsac contacts giving them strategic and technical support as they need it. “I really appreciate the relationship built with our technical consultant, Andy, together with the support of our relationship director, James, who always strives to find either the best solution or to address any queries we have. I would definitely recommend ramsac to other companies” said Tanya Cooper.

Contact us to find out how we help Trade Associations
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The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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