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The Park School

ramsac have provided IT support for over 10 years to the Park School, during this time they have also completed multiple successful IT projects.

 

  • Who are the Park School?

The Park School is a Secondary Special School in Woking, Surrey. The school has 104 secondary aged students, all of whom have learning difficulties and other social, emotional and health needs. The school has a Language Specialism permeating the curriculum. The Park School was judged to be outstanding for the third time in a row by Ofsted, in February 2015.

 

  • What prompted the move to ramsac?

The Park School moved to ramsac 10 years ago, at the time they did have an inhouse technician that provided IT support, but the school decided to upgrade their server and desktops, and they want to outsource that project to a company that could run it for them. The Park School chose ramsac and then later, when their technician left, they chose to use ramsac for ongoing IT support.

 

  • Why ramsac?

The decision to choose a new IT provider is an important one, Paul Walsh, Co-Headteacher at the Park School explained what led them to choose ramsac, “ramsac were a local company who offered a cost-effective package to the school. We have used ramsac for 10 years and have always been pleased with the excellent service they offer. Having a graded scale for support is really helpful but issues are always dealt with promptly.”

 

  • Project work

ramsac have steered the Park School through two server upgrades, both of which were delivered on budget and on time. The Park school are also currently upgrading from Windows 7 to Window 10 with ramsac’s help. Paul Walsh commented “ramsac have been flexible in the way the projects have been structured, using one of our IT staff to assist in the roll out. The fact that we are using them for the third time for a major upgrade shows how satisfied we were the last two times.”

 

  • The benefits of working with ramsac

Paul Walsh discussed how the school has benefited from ramsac support during the last ten years, “We have benefited from personalised support and peace of mind, knowing that we will always have continuity in our school IT systems particularly critical systems like our admin systems, if something goes wrong we know who to ask to fix it. I would definitely recommend ramsac, it is great getting to know the people in support and having a dedicated consultant who knows the school”.

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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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